Front Of House Administrator

London, United Kingdom

Job Description

Our Chelsea Clinic is a highly specialised outpatient and day clinic treating privately-funded adults, adolescents and children with eating disorders, anxiety and depression.We are currently looking for high calibre individuals who can combine administrative expertise, analytical capabilities, and a caring mentality to join our Chelsea Clinic.PRINCIPAL DUTIES

  • To provide an efficient, effective and professional administrative support service to the Clinic
  • To provide efficient secretarial support to the clinic and Consultants on a daily basis
  • Assist the FOH/Administration Lead with day to day requests and deadlines
DETAILED DUTIES
  • Meeting and greeting patient, visitors, consultants and staff at reception, and acting as the main point of contact for any enquiries
  • Sending clinic and lists to relevant consultant
  • Daily sorting incoming post
  • Taking telephone calls, directing patient queries to the relevant consultant and taking messages
  • Checking voicemails regularly and directing messages to the relevant individuals
  • Booking/amending patient clinic appointments
  • Chasing up test results
  • Scanning of relevant documentation onto the system
  • Printing and posting, and emailing clinic letters
  • Updating systems with details from patient registration forms
Financial Management
  • Taking debit/credit card payments from patients
  • Raising invoices/Submitting invoices to insurance companies and group accounts
  • Processing payments/Reconciling payments/Remittance advices
  • Monitoring group accounts
  • Ensure timely procurement of clinic supplies
Secretarial Duties
  • Preparing and formatting clinical reports/letters for consultants
  • Scanning and uploading relevant documentation in the system
  • Managing multiple clinical agendas with the admin team
  • Managing complex enquiries via telephone and email
  • Booking appointments and treatment programmes into Patient Management System (digital system)
  • General filing and office organisation
  • Liaising with patients to provide first port of contact for all enquiries
  • Telephone cover/message service
  • Regularly assessing working practices to identify possible improvements and improve efficiency
Quality Assurance
  • Alert other team members to issues of quality and risk,
  • Effectively manage own time, workload and resources.
  • Reflect upon own performance and take accountability for own actions, either directly or under supervision.
PERSON SPECIFICATION
  • Strong understanding and respect for confidentiality
  • Experience as an administrator and working in a team oriented office environment
  • Excellent interpersonal skills
  • Excellent verbal and written communication skills
  • Excellent telephone manner
  • Highly proficient in Microsoft Office (PowerPoint, Excel and Word) and other systems
  • Self-motivated and self-starter with the ability to prioritise and schedule work independently
  • Highly organised, detail-oriented and analytical
  • Flexible in terms of working times and responsibilities e.g., out of hours work may be required with due notice.
  • Maintains a professional conduct at all times, remaining calm and in control
SCHOEN CLINIC CULTURE: Our culture of world-class medical excellence is based around our five key values:Accountable: Taking ownership of the things I say and doCaring: Treating others as I would like to be treatedCollaborative: Working together to make a winning teamCourageous: Being proud to be different and challenge the normDetermined: Seeing things through to meet and exceed expectationsDue to the volumes of applications we expect to receive, Schoen Clinic Chelsea reserves the right to close the job advert before its assigned closing date if we find the ideal candidate for this position.Due to the commitment to continuous improvement, it is likely that the post will evolve over time. These duties will be subject to regular review and any amendments will be made in consultation and agreement with the post holder.Closing Date: 4th October 2019Job Type: Full-timeSalary: 25,000.00 /hourExperience:
  • Administration: 1 year (Preferred)
Education:
  • A-Level or equivalent (Preferred)

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Job Detail

  • Job Id
    JD339041
  • Industry
    Fertilizers/Pesticides
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    London, United Kingdom
  • Education
    Not mentioned
  • Apply By
    Jan 14, 2020
  • Job Posting Date
    Oct 16, 2019