Job Description

Main area

Front of House Assistant

Grade

Band 2

Contract

Permanent

Hours

Full time - 37.5 hours per week (Monday - Friday 9-5)

Job ref

373-SMH2512

Site

Delamere Resource Centre

Town

Crewe

Salary

24,465 per annum

Salary period

Yearly

Closing

01/12/2025 23:59

Interview date

11/12/2025

Job overview

We have an opportunity for a Receptionist to support our Front of House team. You will provide a front of house service to Delamere Resource Centre, Crewe, which contains a number of Mental Health and Wellbeing Services. We are looking for a motivated and resourceful individual to join our team. You should possess commitment to team working and innovative delivery of excellent standards of work.



We are a supportive, competent and caring team. We aim to provide high quality administrative support services to our service users, carers and colleagues across the resource centre.



We will ensure that you have access to internal opportunities for development with access to supervision and appraisal.



CWP has adopted the Living Wage. Where the standard Agenda for Change hourly rate is below the Living Wage, pay will be supplemented to this level.



Shortlisting to commence 4th December 2025

Main duties of the job

This role will involve answering telephone queries for our Community Mental Health services within the Central Cheshire area; including contact with service users, carers, families and professionals, and dealing with or forwarding / redirecting telephone calls as appropriate.



Applicants should have an enthusiastic, professional and pleasant manner at all times and have a flexible, "can do" approach. You will be someone who uses their initiative, common sense, and has excellent communication and organisational skills. Service with a smile goes a long way!



Full training will be given.

Working for our organisation

Cheshire and Wirral Partnership (CWP) provides health and care services for a population of over one million people, including mental health, learning disability, community physical health and all-age disability care, as well as the provision of three GP surgeries in Cheshire.



We employ around 4,500 staff across 73 sites and have services across Wirral and Cheshire, as well as Trafford, Warrington, Bolton, Halton, Liverpool and Stockport.



Our aim is to help improve the lives of everyone in our communities, adopting a compassionate, person-centred approach to everything we do. We are rated as Outstanding for Caring by the Care Quality Commission, with a Good rating overall.



As a Disability Confident Employer, Rainbow Badge Scheme member, Veteran Aware organisation and proud holder of the Armed Forces Covenant Employer Recognition Scheme Gold Award, CWP is committed to making our recruitment practices as inclusive as possible and developing a culture that values differences, and welcome applications from people who have direct experience of accessing our services.



All new starters will commence in post on one fixed start date each month, in line with our Prepare to Care (P2C) induction programme date. P2C offers up to 3 weeks training to support you to meet the induction / initial training requirements of the role.



Whether you are just starting out in your career or looking to use your existing skills and experience in a new role, you'll find something to suit you at CWP

Detailed job description and main responsibilities

Please download a copy of the job description (see 'documents to download' section below) for full details of the main responsibilities for this role.



At CWP, our recruitment selection processes are based on both competence (see person specification for details) and values.



CWP recruits people that can demonstrate the Trust's Values in their everyday life and we use a values-based approach in our interviews, which explores not only what you do but how and why you do it.



Before applying, we encourage you to review the Trust's Values and think about how these align with your own personal values. The supporting information section in your application should reflect your understanding of the Trust's Values and associated behaviours and you should provide examples from your work experience and/or personal life which demonstrate these values through your behaviours.



An applicant guide to help and support you through your recruitment journey can be accessed at the bottom of this page. Further help and support for completing your application can be accessed via our website. If you need any further guidance to help you complete your application, contact our recruitment team via email at: cwp.recruitment@nhs.net or by calling 01244 393100.



If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the 'essential' criteria described in the person specification for an available position, please answer 'YES' to the question: 'Do you wish to be considered under the Guaranteed Interview Scheme?'



Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.



The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post and encourages applications from armed forces reservists or cadet force adult volunteers.



Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. You are encouraged to enrol for the DBS Update Service. A small annual fee of 16 per year applies.



New entrants to the NHS will commence on the minimum of the scale stated above.



Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date.



Good luck with your application. We hope to welcome you to Team CWP very soon!

Person specification

#

Qualifications

Essential criteria

NVQ Level 2 Business and Administration or equivalent/or relevant administration experience

Desirable criteria

NVQ Level 2 Customer Care ECDL #

Knowledge and Expertise

Essential criteria

Exceptional communication skills Knowledge and use of office software packages

Desirable criteria

General office duties #

Experience

Essential criteria

Keyboard skills

Desirable criteria

Previous customer care Experience of dealing with the public on the telephone and face to face
Applicant requirements


The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Further details / informal visits contact

Name

Laura Benson

Job title

Team Manager

Email address

laura.benson18@nhs.net

Telephone number

01270 655200

Additional information

If you consider yourself Neurodivergent and need help to complete your application form, please contact

cwp.recruitment@nhs.net

or telephone 01244 393100