Job Description

We have an exciting new opportunity for a Front of House Assistant to join our Facilities team, based in Edinburgh on a 12 month FTC.


The role is full-time and will involve working Monday to Friday onsite.

What will your role look like?

You'll act as the first point of contact, providing professional reception services including greeting clients and staff, managing calls via Microsoft Teams, and coordinating visitor sign-in. Our Front of House team is responsible for maintaining meeting room schedules, handling booking taxis and couriers, managing stationery supplies, and ensuring catering and kitchen areas are clean and well-stocked. You'll be involved with supporting events with room setup and catering, overseeing deliveries and support calls, and assisting the Facilities Coordinator and Head of Facilities with various tasks.


This role follows a rotating weekly shift pattern of: 8am-4pm, 8.30am-4.30pm and 9.30am-5.30pm

To enjoy and succeed in this role, you will have:

Strong efficiency and punctuality Confident & polite telephone manner A working knowledge of Microsoft Office Previous experience in a customer facing role would be advantageous Excellent communication skills, both verbally and written. Exceptional organisation and time management skills. Excellent team working skills, with the ability to work on own initiative. Ability to work independently and collaboratively as a team.
We would also encourage applications from candidates who perhaps do not possess all the attributes and experience listed above but are competent with the majority and would be able to quickly develop the additional skills and experience required in post with our full support.

In addition to a competitive salary, we offer:

A flexible selection of employee benefits, so you can choose a package that best matches your lifestyle and needs. A collaborative and encouraging work environment where your thinking and ideas are encouraged. On site mental health and wellbeing assistance. A commitment to helping you develop both personally and professionally, with mentoring opportunities and access to our award-winning learning portal, Aspire. Regular social activities, in addition to three days paid volunteering leave each year and a day's leave to celebrate your birthday. Please note, we recruit on a rolling basis so early applications are recommended to avoid disappointment

We work alongside employers, trustees and financial services institutions, offering independent pensions, investments, benefits and risk consulting services, as well as data and technology solutions.


That's the who and the what. More important is the 'why'. The work we do may not always seem the sexiest. But it's difficult, it's complex, and it's important. We help our clients, their employees, members and customers make decisions that have real and direct consequences on their financial futures.


For 100 years we've taken this responsibility seriously. Together, as a team and with our clients and partners, we're here to build better futures.