Job Description

Job Advert

Front of House Assistant

Location:

London / Marylebone

Salary

: 30,000 - 32,000 per annum

Hours

: 37.5 per week / Monday to Friday 8.30 am to 7.30 pm (early and late shift patterns)

Contract Type

Permanent

We are seeking a Front of House Assistant to be the welcoming face of our clinic. This role is central to creating a seamless and reassuring patient journey, ensuring that every visitor experiences the highest standards of discretion, professionalism, and personalised service.

Our London-based clinic provides a premium, personalised approach to primary and concierge healthcare. We deliver a high standard of clinical excellence in a calm and discreet environment, ensuring every patient receives compassionate, tailored care. The clinic is part of a respected US healthcare group and operates as a standalone UK entity with a multidisciplinary team of physicians, nurses, and support professionals.

Duties and responsibilities

As the executives' right hand, you will play a vital role in coordinating key initiatives, shaping internal and external communications, and supporting the delivery of high-quality presentations, briefs and reports. You will be required to think several steps ahead, exercise sound judgement, and mange relationships with professionalism and tact.Provide a warm, professional welcome to patients and visitors Manage appointment scheduling and coordinate patient flow with medical secretaries and clinicians Handle incoming calls, emails, and concierge requests with efficiency and discretion Maintain the reception area to reflect the clinic's premium standards Support patients with administrative needs, including registration, billing queries, and documentation Liaise with clinical and operational teams to ensure smooth day-to-day operations, Uphold strict confidentiality and data protection standards in line with UK healthcare regulations Represent the clinic's ethos of calm, professional, patient-centred service Anticipate patient needs and proactively offer assistance or comfort measures to enhance their experience Support with coordinating discreet VIP arrangements, including privacy requirements, and liaising with personal staff, chauffeurs and other professionals Assist with the organisation of refreshments, patient amenities, and the overall guest journey to create a world-class experience Support stock management for Front of House supplies, patient amenities, and welcome materials Escalate operational issues promptly and appropriately to maintain service continuity Work on ad hoc tasks and projects as directed by management to support the wider team Contribute to a culture of continuous improvement by identifying opportunities to elevate the patient and guest experience.

Person Specification

Essential qualifications and experience:

Previous experience in front of house, reception, guest relations or patient liaison role within a private healthcare or luxury hospitality setting. Strong organisational skills and exceptional attention to detail, with the ability to prioritise in a fast-paced setting Excellent verbal and written communication skills, with a warm, polished and professional manner Ability to manage sensitive information with discretion and maintain the highest level of confidentiality. Proficiency in Microsoft Office, appointment management systems and digital communication tools Sound knowledge of UK GDPR. Ability to remain calm, composed and service-focused when managing multiple demands Proven experience supporting VIP or high-profile clients while maintaining professionalism and boundaries.

Desirable:

Familiarity with private medical insurance processes, billing, and patient registration workflows Confidence using luxury CRM systems or guest-management platforms Demonstrated ability to contribute to service improvement initiatives or enhance guest experience journeys Ability to speak an additional language relevant to an international clientele

Personal attributes:

Smart appearance with a polished, professional demeanour aligned with a premium healthcare environment Meticulous attention to detail and commitment to exceptional patient experience Adaptable, reliable, and able to thrive in a small, dynamic team environment Professional, discreet, and aligned with the values of high-quality, personalised healthcare.

Benefits

Annual Leave: 36 days including Bank Holidays Pension: 5% Employer / 5% Employee Life assurance Private Medical Insurance Health Care Cash Plan Company Sick Pay

Application:

Please submit your CV with a cover letter detailing why you are applying for the role and how your experience matches the person specification.
Closing date: Monday 5 January 2026

REF-225 590