Job Description

The Role
The Front of House Assistant roles at Young V&A play a pivotal part in providing an exceptional, hands on, and joyful visitor experience with a sales through service approach.
Front of House Assistants work across all front of house functions including greeting our visitors, promoting products to customers, maintaining display standards and selling in our shops, engaging in our galleries ensuring a safe and fun visit, upselling our membership scheme, selling tickets to our exhibition, helping out with events, checking in schools and looking after the learning studio and lunchroom admissions. They also support the front of house volunteering programme to support a one front of house team culture.
They are responsible for delivering an excellent visitor experience, highlighting our commercial offers, and making sure every visitor feels welcome and engaged with Young V&A.
We have a variety of contracts available including Full Time, Part Time, and Zero Hour positions.
The V&A
The V&A is the world's leading museum of art and design, housing a permanent collection of over 2.8 million objects, books and archives that span over 5,000 years of human creativity. The museum holds many of the UK's national collections and houses some of the greatest resources for the study of architecture, furniture, fashion, textiles, photography, sculpture, painting, jewellery, glass, ceramics, book arts, Asian art and design, theatre and performance.
Our mission is to be recognised as the world's leading museum of art, design and performance, and to enrich people's lives by promoting research, knowledge and enjoyment of the designed world to the widest possible audience. We strive to make the V&A matter to more people and in that context we work to the following six strategic objectives:

• To create a world class visitor and learning experience across all V&A sites and collections.
• Focus and deepen the relevance of our collections to the UK creative and knowledge economy.
• Expand the V&A's international reach, reputation and impact.
• To operate with financial and organisational initiative and efficiency.
• Showcase the best of digital design and deliver an outstanding digital experience.
• Diversify and increase private and commercial funding sources.

The Benefits
Benefits
Generous pension scheme
29 days plus bank holidays
Flexible working?
Tickets to V&A exhibitions
Subsidised staff canteen
25% discount in V&A shops
Give as you earn scheme
Bicycle loan
ED&I at The V&A
At the V&A, we are committed to equality, diversity and inclusion (EDI) for all and strive to go above and beyond public duty placed upon us by the Equality Act 2010. As such, we are delighted to share that we are a Disability Confident Employer Level 2. The V&A makes the following commitments to all applications:

• The Disability Confident Employer scheme offers guaranteed interviews - Interviewing applicants with a disability who successfully evidence the essential criteria on a person specification and consider them on their abilities;
• Providing an inclusive and accessible recruitment process.
• Making reasonable adjustments during the recruitment process so disabled job applicants have the best opportunity to demonstrate that they can do the job.
• Supporting employees and adjustments during employment.

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Skills Required