Job Description

AURA Veterinary is a renowned specialist oncology and soft tissue referral hospital based in Surrey, an area of outstanding natural beauty and within easy reach of both the south coast and the vibrancy of London.

SUMMARY OF ROLE

You will be an experienced Receptionist or have previous customer service experience who will provide excellent service to clients and colleagues at our state-of-the-art Veterinary oncology & soft tissue Hospital in Guildford. You will report to the Front of House Supervisor and work collaboratively with other team members, clients and colleagues to meet the needs of patients and their owners, improving the service delivery and patient journey.

Together we will demonstrate safe, clinical decision-making and expert care together with compassionate communication for patients referred to AURA Veterinary. You will be care driven, exceptionally organised, thorough, have excellent communication skills and be able to operate in a 24/7 team environment.

CUSTOMER SERVICE

Meet and greet clients providing a first point of contact on arrival at the hospital. Maintain the reception area, keeping all facilities fully stocked. Book client appointments. Uphold the high standards of client care by ensuring efficient and accurate communication with clients & colleagues. First point of contact for telephone calls and emails, answering queries, re-routing calls and taking messages. Maintain accurate up to date records for patients. Deal with emotional situations in a professional manner.

FINANCIAL

Comply with financial control policies. Take cash and card payments using the hospital system. Assist with basic finance and insurance queries and escalating for the attention of the finance department where necessary. Assist the finance team regarding outstanding balances.
Job Types: Full-time, Permanent

Pay: 26,880.00 per year

Benefits:

Company pension Discounted or free food Enhanced maternity leave Enhanced paternity leave Free flu jabs Free parking Health & wellbeing programme Life insurance On-site parking Referral programme Sick pay
Ability to commute/relocate:

Guildford GU2 7AJ: reliably commute or plan to relocate before starting work (required)
Experience:

Customer service: 1 year (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 30/09/2025