Job Description

Location: Cambridge, CB4 3AZ

Hours of work: 40

Contract Type: Permanent

We're looking for a proactive and people-focused Front of House Associate to join our client team, where you'll play a key role in creating an outstanding workplace experience.


This is a fantastic opportunity to join a great team with real prospects for progression.

As the face of the building, you'll provide front-line support for members and visitors, ensuring a welcoming and inclusive environment.


You'll oversee day-to-day floor operations, coordinate hospitality services, and act as the first point of contact for queries, while also spotting and resolving any quality issues across the workplace.


This role is highly visible and requires professionalism, energy, and a genuine passion for people and community.

Key Responsibilities

Act as the first point of contact on the front desk, welcoming visitors and onboarding new users with tours and introductions Support day-to-day operations, including checking equipment, replenishing supplies, and serving drinks Deliver a curated and engaging front-of-house experience, aligned to the role of a host rather than a traditional corporate receptionist Assist with running events and supporting wider community activities on-site Use initiative to resolve issues quickly and provide first-line support for all queries Maintain a proactive interest in climate, nature, and sustainability themes relevant to the workplace Contribute to social media activity (e.g. LinkedIn posts) to support community engagement and events

Professional and Personal Competencies/Qualifications

Proven experience in a front-of-house, co-working, or similar customer-facing role Highly independent, proactive, and able to manage tasks and projects to timely completion Strong organisational and multitasking skills with excellent attention to detail Exceptional interpersonal and communication skills with high social intelligence Professional, accountable, and self-aware, with a positive and engaging approach Passionate about entrepreneurship, community building, and creating great customer experiences Competent in basic IT systems, including Microsoft Office

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.


Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.


We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace


ISS is proud to be a diverse and inclusive employer.


ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.


We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.


Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.


If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com


If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link: TalentPlace


To find out more about what we do - https://www.uk.issworld.com/


Work Location: In person