Job Description

Front of House Captain - Secondment Opportunity

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At PizzaExpress, we don't just serve delicious pizza - we create experiences. As a Front of House Captain, you'll be the driving force behind a motivated, high-performing Front of House team, delivering outstanding service and upholding our brand's reputation every single day.



This is your chance to lead, coach, and inspire - all while continuing to develop and grow your career.





The Front of House Captain will support the General Manager in driving sales, maintaining brand standards and creating a positive, high energy team environment.





What you'll do





Leadership & Coaching


Deliver daily briefings and provide real time, on shift coaching to build skills and confidence within the Front of House team

Keep energy levels high during peak times and use quieter shifts for focused 1-to-1 coaching and development




Performance Management


Update weekly team boards with performance metrics and set or adjust individual waiter targets based on data

Identify and act on opportunities to drive sales and service results

Support with performance management and train fellow Front of House Captains




Planning & Organisation


Assist with the weekly rota planning

Check the weekly cleaning records and escalate any issues




Guest Experience


Role model excellent service on every shift

Show best practice in upselling, menu knowledge, and speed of service

Support the team in handling guest complaints or queries with confidence and professionalism




Team Engagement


Foster a positive, inclusive, and energetic team culture

Celebrate successes, both individual and team-wide

Support the onboarding of new team members and help them thrive




Skills & Attributes


Confident communicator who can inspire and motivate

A natural coach with a passion for developing people

Organised, with great attention to detail

Approachable, positive, and a team player

Sets the standard in service, behaviour, and professionalism

Thrives under pressure during busy trading periods




As part of this role there will be the opportunity to earn more from a role-specific sales incentive running until the end of December.





Ready to step into a leadership role?



Apply now and help us serve up unforgettable experiences, every shift. This is a secondment role for existing PizzaExpress and Milano employees. Secondment will end at the end of December 2025.



Closing date for applications is Sunday 21st September.