Job Description

Front of House Coordinator

Job ID

236998

Posted

30-Sep-2025

Service line

Advisory Segment

Role type

Full-time

Areas of Interest

Administrative

Location(s)

London - England - United Kingdom of Great Britain and Northern Ireland

Role: Front of House

Location: London

5 days in office

Immediate start

Work a flexible schedule, including shifts from 7am to 7pm

As the heartbeat of our workplace, the Front of House Workplace Experience Coordinator delivers exceptional, personalised service to visitors and internal staff, fostering a sense of community and providing 5-star client and colleague service. This role is part of our 'Host' experience team, responsible for creating a warm and welcoming atmosphere by:

Providing administrative support and workplace services Welcoming visitors and delivering exceptional service Supporting employee-facing services and other tasks as needed

Key Requirements:

Demonstrate a passion for delivering exceptional service and a commitment to exceeding expectations Possess a keen eye for detail and a willingness to go above and beyond Work a flexible schedule, including shifts from 7am to 7pm

Ideal Candidate:

Possesses a passion for delivering exceptional customer service and engaging with visitors and clients. Is a team player with a positive attitude and a commitment to creating a warm and welcoming atmosphere.

Key Responsibilities

As the first point of contact for our employees, clients, and visitors, the Front of House Receptionist plays a critical role in creating a warm and welcoming atmosphere.

Guest Services:

Greet employees and visitors, register guests through our Event and Visitor Management software, and issue visitor passes as needed.

Communication:

Answer and direct incoming calls, manage email inboxes, and provide exceptional customer service to all visitors and clients.

Meeting and Event Support:

Assist with scheduling, preparing, and running meeting and conference rooms, including coordinating setup, equipment, and catering.

Logistics:

Arrange for and reserve meeting equipment, and video/web conferencing as needed, ensuring all equipment is in good working condition.

Facilities Management:

Maintain the appearance of the reception area, conference rooms, and common areas, requesting building and housekeeping services as needed.

Equipment Maintenance:

Periodically inspect common area equipment and arrange for repairs or maintenance as needed. Support the client lounge by offering beverages, taking coats, and assisting with requests. Follow uniform and grooming guidelines.

Safety

Complete at a satisfactory level all required and assigned HSE training Follow all activity policies and procedures, including all HSE related requirements at all times Participate in all HSE related programs & activities as required, including incident investigations, interviews, auditing and assessment, etc. Report any condition which you feel could result in an accident or injury and / or stop work if required Be aware of and understand all safe work practices and procedures and potential hazards associated with the work environment Maintaining and wearing appropriate personal protective equipment (PPE) at all times. Apply appropriate manual handling techniques at all times.

Cross Training

Cross training may be provided. Performs general clerical duties associated with distributing packages and mail as required. Uses tracking systems to record inbound and outbound courier, freight and mail. Arranges messenger service as needed. Follows location security procedures for screening inbound deliveries. Orders office supplies and other common use items for the location, such as cafe supplies, equipment toner, printer paper, freight and shipping supplies etc.

Required Skills & Experience

Experience in Front Desk, Concierge, customer service or other hospitality experience is essential. Communication Skills

Ability to comprehend and interpret instructions, short correspondence, and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.Comfortable meeting and engaging with new people. Warm and engaging demeanour. Ability to assess circumstances, empathize and offer help. Intermediate skills with Microsoft Office Suite, handheld mobile technologies and applications. Good organizational skills. Ability to work flexible work schedules based on office needs. Strong problem-solving skills. Highly adaptable and flexible. Ability to work independently with little supervision.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values -- respect, integrity, service and excellence -- and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realise your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.