Job Description

Overview

We are seeking enthusiastic and professional Front of House Staff to join our team. This role is vital in creating a welcoming environment for our guests and ensuring smooth day-to-day operations. The ideal candidate will possess excellent communication skills, a friendly demeanour, and the ability to handle multiple tasks efficiently. This paid position offers an opportunity to gain valuable experience in the hospitality or customer service industry within a dynamic setting.

Responsibilities

Greeting guests warmly upon arrival and providing a positive first impression Managing reservations and guest check-ins with accuracy and efficiency Answering enquiries courteously via phone, email, or in person Assisting with organising events or bookings as required Maintaining cleanliness and organisation of the reception area Handling guest requests promptly and professionally Supporting team members to ensure seamless service delivery Processing payments accurately using the designated systems Upholding health and safety standards at all times

Qualifications

Excellent interpersonal and communication skills, with a friendly and approachable manner Previous experience in customer service or hospitality is desirable but not essential; full training will be provided Organised with strong attention to detail Ability to work well under pressure and handle multiple responsibilities simultaneously Flexibility to work during peak hours, including evenings and weekends if required Basic computer literacy for managing reservations and payments A professional appearance and positive attitude are essential
This position is ideal for individuals seeking to develop their skills within a vibrant environment while delivering exceptional service to our guests.

Job Type: Part-time

Expected hours: 20 per week

Work Location: In person