Job Description

Front of House Receptionist | Private Medical & Aesthetics Clinic

Full-Time | 37.5 hours per week | Monday - Friday | Rotating shifts between 8am - 7.30pm | Occasional Saturday

Shift pattern:

Alternating weekly shifts of 8:00am - 4:00pm and 11:30am - 7:30pm(Friday 9.30am-5.30pm)

We are looking for an experienced and personable Front of House Receptionist to join our established medical aesthetics clinic. This is a pivotal role within the practice, suited to someone who takes pride in delivering an exceptional patient experience and who thrives in a polished, professional clinical environment.

As the first point of contact for our patients, you will represent the clinic at all times, ensuring every interaction is welcoming, informative, and seamless. You will work closely with clinicians, the Director, and the wider team to support the smooth day-to-day running of the clinic.

About Us

We are a patient-first medical aesthetics clinic, committed to delivering safe, ethical, and results-driven treatments within a warm and welcoming environment. Every patient journey matters to us, and we believe exceptional clinical outcomes begin with outstanding front-of-house care.

Our team is passionate, professional, and supportive, with high standards at the heart of everything we do. If you take pride in your work, value attention to detail, and are excited by the world of medical aesthetics, you'll feel right at home here.

Reporting Lines

You will report directly to the Head of House, with additional reporting responsibilities to the Clinic Manager and Director.

The Role

Provide a warm, professional welcome to all patients attending the clinic Manage patient enquiries in person, by telephone, email, and online Coordinate clinician diaries to ensure efficient and accurate appointment scheduling Ensure all patient documentation and medical forms are completed correctly Process payments, refunds, and daily cash handling with accuracy and discretion Rebook patients and confidently discuss appropriate treatment plans and subscription options Support patients with skincare advice and retail product recommendations Maintain immaculate standards across reception and patient areas Manage and update the client database and CRM system Open and close the clinic in line with procedures Handle patient feedback professionally, escalating when required Provide administrative support to the Director and wider clinic team Collaborate with the in-house marketing manager on monthly social media content Attend clinic training and remain up to date with industry developments

About You

You are calm, organised, and confident, with a naturally friendly manner and excellent communication skills. You understand the importance of discretion, professionalism, and attention to detail in a medical setting and are passionate about delivering a premium patient journey.

Essential:

Minimum 3 years' experience in a customer service or Front of House role Experience using a CRM or booking system Strong organisational skills and attention to detail

Desirable:

Experience within medical aesthetics, healthcare, or a similar clinical environment A genuine interest in patient care and safety in aesthetics.
To apply, please submit your CV via Indeed.

Please note: Due to the festive period, applications will be reviewed from week commencing 5 January, and shortlisted candidates will be contacted thereafter.

Job Types: Full-time, Permanent

Pay: 24,000.00-26,500.00 per year

Benefits:

Company pension Employee discount Free flu jabs Free parking Health & wellbeing programme On-site parking
Application question(s):

This role operates on an alternating weekly shift pattern (8:00am-4:00pm and 11:30am-7:30pm), Monday to Friday, with occasional Saturdays. Are you able to commit to this schedule? What does excellent patient experience mean to you in a medical or aesthetics setting? This role can be busy and fast-paced at times. Can you give an example of how you stay calm and organised under pressure? What interests you about working in a medical aesthetics clinic? Do you have experience using a CRM or electronic booking system to manage appointments and client records?
Experience:

Customer service: 3 years (preferred)
Work Location: In person