Job Description

About Piccolo Land:

Piccolo Land is a brand-new children's role-play world in the heart of Maidenhead.

Piccolo Land offers a welcoming space for little ones with big imaginations! Children can step into a world of make-believe where they can explore thoughtfully-designed, themed rooms including a pizzeria, post office, hospital and construction site. The areas are equipped with realistic props, costumes, and interactive elements to enhance the role-playing experience and foster immersive learning.

We are also excited to offer packages for

children's parties and family events

, creating special moments for little guests and their loved ones on the weekends.

We're looking for an enthusiastic, highly organised

Front of House Host

. If you love bringing joy to children, this could be the perfect role for you!

Key Responsibilities

Running Piccolo Land

Be available on

Sundays and Mondays

to coordinate and oversee our play sessions and any booked birthday parties, ensuring everything runs smoothly. Serve our guests with drinks and snacks, ensuring an efficient service Prepare high-quality coffee and beverages Manage the setup and close of the cafe Barista skills are desirable but not essential; training will be provided Keep the play areas clean, organised, and safe during quick turnaround times between events and/or sessions Comply with health and safety regulations, including food safety regulations and procedures Participate in and successfully complete all required training sessions

Parties

Welcome families and ensure the party setup matches their expectations. Supervise activities, liaise with entertainers (if booked), and coordinate food and cake service. Be hands-on in managing the schedule of the party or event, ensuring a fun and engaging experience for all guests. Prepare event areas including decorating, setting up activity stations, and arranging seating. Ability to create grazing tables and platters is desired but not essential; training can be provided. Ensure smooth transitions between activities and timely delivery of any add-ons. Coordinate with catering teams, entertainers, and photographers (if applicable). Ensure a quick and efficient venue reset after each event to prepare for the next session / party / event.

Customer Experience & Problem Solving

Provide a warm, friendly, and professional presence during events, ensuring parents and children feel welcome. Handle any last-minute changes, questions, or minor challenges with a positive and proactive approach. Gather feedback from parents post-event and suggest improvements for future parties. Continuously bring new ideas to help enhance the overall guest experience at Piccolo Land

Requirements:

Preferred Experience & Skills

Experience in event planning, hospitality, or customer service (children's entertainment experience is a bonus!). Strong communication skills and a desire to help create an exceptional experience for our guests Ability to multitask, work efficiently under pressure and solve problems. A proactive and positive approach to customer service. Creative flair for decorating and party planning is a plus! Some barista experience is desirable but not essential; training will be provided Uphold Health and Safety standards at all times: Abide by health and safety regulations and show a strong commitment to maintaining high standards Enhanced DBS check and 2 references will be required Work authorisation in UK is required

What we offer

Competitive salary (Pay: 10 - 12.21 per hour, depending on experience) Schedules: Sundays & Mondays (and other ad-hoc days where required) A supportive and friendly work environment Training on various aspects of the role prior to commencing Opportunities for professional development
Job Type: Part-time

Pay: 10.00-12.21 per hour

Expected hours: 10 - 16 per week

Work Location: In person