Job Description

We're looking for a confident, people-focused

Front of House Hostess

to join the team at our flagship venue, based inside the iconic Royal Nawaab Pyramid.

You'll be the face of the restaurant, ensuring every guest is welcomed warmly and looked after from the moment they arrive. It's a fast-paced, high-volume environment, so you'll need to be organised, calm under pressure, and obsessed with giving great service.

Key Responsibilities:

Welcome and check in all guests upon arrival Manage reservations and walk-in queues efficiently Coordinate with the kitchen and floor teams to ensure smooth service Handle any guest issues or complaints in a calm, professional manner Train and lead front of house staff to deliver consistent service Maintain a high standard of cleanliness and presentation in reception and lobby areas Keep track of guest feedback and work closely with the management team to improve the customer experience

What We're Looking For:

Previous experience in a front-of-house or customer service management role Strong communication and leadership skills A calm, professional approach to problem solving A friendly, welcoming personality with a high attention to detail Ability to stay organised during busy service times Flexibility to work evenings and weekends as required

Perks:

Meals provided on shift Staff discounts for friends and family Working as part of a respected and growing hospitality brand
Job Type: Full-time

Pay: 12.21-19.10 per hour

Expected hours: 30 - 50 per week

Benefits:

Additional leave Bereavement leave Canteen Company events Employee discount Free parking On-site parking Store discount
Work Location: In person