Job Description

We're the Moonpig Group - home to Moonpig, Greetz, Red Letter Days and Buyagift - and we're on a mission to make people feel loved, celebrated and remembered. Whether it's a card that gets them laughing out loud or a gift that makes their day, we help people stay close, no matter the miles.

We're proud to be leading the online gifting revolution, with brilliant products, clever tech and a whole lot of heart. Our platform makes it easy to create moments that matter - packed with personal touches and delivered with care.

We're not just about selling cards or gifts - we're here to spread joy, spark smiles and make every celebration feel extra special. And with values that guide how we work and support one another, we've built a place where people (and ideas) can truly thrive.

If you're looking to make an impact, bring your spark and be part of something meaningful - we'd love to have you on the team.

Front of House | Herbal House, London - On-site | Competitive Salary + Benefits

At Moonpig, we're all about celebrating those moments that matter -- and that starts with creating a welcoming experience for everyone who walks through our doors. As our Front of House, you'll be the friendly face of our London office, ensuring every visitor and team member feels at home.

You'll spend

three days each week based at our reception desk

, greeting guests and managing front-of-house operations, and

two days working across the wider office

supporting teams and workplace activities. This split gives you a great balance between people-facing interaction and behind-the-scenes organisation -- helping to keep Herbal House running smoothly and buzzing with energy.

From greeting guests and coordinating meeting spaces to helping our team with day-to-day office needs, you'll play a key role in maintaining the smooth running and positive energy of our workplace.

Key Responsibilities

+ Be the welcoming face of Moonpig at Herbal House -- greeting all guests and ensuring they have a warm, positive experience from the moment they arrive + Manage visitor check-ins, security passes, and ensure compliance with health and safety procedures
+ Oversee the reception area to keep it tidy, professional, and stocked with any necessary materials
+ Handle incoming and outgoing post, deliveries, and courier bookings in coordination with the Facilities team
+ Support meeting room bookings and ensure spaces are well-prepared, equipped, and presentable
+ Partner with various workplace teams to support day-to-day office operations, including maintenance requests and office supplies
+ Assist with internal events and team celebrations, helping to create a fun and inclusive environment across the office
+ Act as the go-to contact for employee and visitor queries, resolving issues efficiently and with a smile
+ Liaise with external contractors and suppliers when needed, ensuring smooth coordination of services
+ Provide occasional administrative support to other departments, maintaining a flexible and proactive approach

About You

+ Naturally warm, approachable, and organised, with great attention to detail + Confident communicator who enjoys helping others and multitasking in a busy environment
+ Comfortable using standard office tools (e.g., Outlook, Teams, spreadsheets)
+ Passionate about creating a positive experience for colleagues and guests
+ A team player who takes pride in delivering excellent service

Interview Process

Stage 1:

Recruiter Screening Call (20-30 mins)

Stage 2:

Virtual Interview with Hiring Manager (45 mins)

Stage 3:

Virtual Interview with People Director (45 mins)

Offer!

Our process may vary depending on role and availability. We'll keep you informed of any changes along the way.

What's in it for you?

We believe in empowering our team to do their best work. Enjoy:

Competitive Pay & Bonuses:

Plus, generous pension plans & staff discounts.

Wellbeing First:

Private healthcare (UK), mental health support & dog-friendly offices (London & NL).

? Flexible Working & Time Off:

Generous holidays, hybrid working (1-3 days in office, depending on role/team) & up to 20 days of international working.

Career Growth:

Learning allowances, coaching & development programs.

Want to know more?

Explore our full benefits package: here

Our Ways of Working:

We trust you to do what's right, providing flexibility to balance work and life. We believe in giving you permission to innovate and focus on delivering meaningful results. We understand that effective ways of working are unique to each individual, role, and team, and we're committed to supporting and discussing your specific needs throughout the interview process and beyond.

Moonpig Group's Commitment to Equality, Diversity, and Inclusivity:

At Moonpig Group, we're all about creating a workplace where everyone feels they truly belong. We celebrate what makes each of us unique, whether that's our background, how we work best, or what matters most to us.

From working parents who need flexible hours to neurodiverse colleagues with specific working styles, we're here to support our people in ways that work for them. Because when you feel valued and included, you can thrive, and so can we.

We're proud to have a number of employee-led groups driving this forward, including our LGBTQ+, Gender Balance, Neurodiversity and EMBRACE (Educating Myself for Better Racial Awareness and Cultural Enrichment) communities, plus our Group-wide EDI committee. These teams help make sure every voice is heard and every idea has a place.

We know that diversity fuels creativity, innovation and connection, and that's why we'll keep pushing for progress. Together, we're building a culture where everyone feels safe, supported, and free to be their brilliant, authentic selves.

If you have a preferred name, please use it to apply and share your pronouns if you are comfortable to do so - If you have any reasonable adjustment requests throughout the interview process please let us know on your application or speak to the Recruiter.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.