Job Description

Front of House Manager at ONYX, Glasgow - Full time - Monday to Friday - 8am-5pm

At CEG, we don't just build and manage bricks and mortar, we build communities. We make space for people to flourish and businesses to develop, we want to provide the perfect place for businesses to thrive.

The Front of House Manager role is integral to ensuring that a first-class experience is provided to our tenants and their visitors by building strong, long-lasting partnerships. This role would suit an immaculately presented, professional and highly organised individual, who has had previous Front of House Management experience and a friendly presence. They must be willing to go that extra mile for tenants and visitors and thrive in creating a memorable customer service experience.

This diverse role requires the management of a range of services including the provision of event management, community placemaking, and the support of building amenities such as the Cafe and breakout space.

This role is a unique opportunity for an enterprising individual who wishes to deliver an unforgettable service, have a long-lasting career and the opportunity to create something amazing.

Reports to:

Facilities Manager

Key Responsibilities

Delivery of a first-class customer experience to all tenants and visitors- ensuring that the building is always presentable Establish excellent tenant relationships, keep abreast of tenant needs and implement improvements where necessary Work alongside CEG's Customer Experience Team to lead the Life by CEG experience on site Ensure the Life by CEG App (Life App) is kept up to date with the latest building events, and cafe offers and all other site relevant content. Working with local partners and securing discounts and activity listings to create the best tenant service. Promoting the Onyx community initiatives Liaise with Oynx cafe and create other partnerships to achieve the best service and offer for tenants Ensure the Building Operations Manual is reviewed regularly and kept up to date Ensure all aspects of front-of-house admin policies and procedures are adhered to Ensuring reception cover is fully trained and aware of on-site procedures Be a motivational and inspiring leader, recommending and leading initiatives, and gathering feedback that would further improve the service at Onyx Be part of the presentation team, talking knowledgeably about the workspace on offer, the building and the location, showing potential tenants available office space and benefits of Onyx Take responsibility for maintaining 'viewing-ready' space and the presentation of the building Liaison with tenants and FM team regarding move-in and move-out requirements, tenant fit-out or alterations and any other ongoing tenant issues & matters To be familiar with the building that you are responsible for, in particular, its construction, the services provided, plant and equipment, fire and security systems and front-of-house services Ensure the safety of all contractors, tenants and visitors to ensure the highest levels of compliance in respect of Health and Safety and Statutory Legislation Use of Health & Safety systems to raise contractor permits for work and record incidents Evaluating the performance of service providers and carrying out regular contractor review meetings to discuss improvements Reporting of faults and incidents through Vantify CAFM, facilities management helpdesk and managing this through to resolution Ensure all compliance items are up to date and documented Complete monthly Vantify CAFM audits and review any actions noted during your inspections Providing ongoing support to facilities management and the Investment Management teams Competent to manage planned and unplanned evacuations, always remaining calm and professional To gain an understanding and assist in the creation and maintenance of the Service Charge Budget

Key Skills and Personal Attributes

Highly presentable and professional Excellent IT skills, including MS Word, Excel and Outlook Totally customer service driven - willingness to understand and meet the needs of both internal and external clients in order to build and maintain positive relationships Excellent communication skills, oral and written Workflow management i.e. effective organisational and time management skills and the ability to prioritise Acts as an Ambassador for CEG and the Onyx product Commitment to Excellence - uses their initiative, adapts positively to change and is proactive in finding solutions to issues. Always focuses on delivering quality work and driven to learn more To ensure inspections are undertaken as directed by the CEG FM team To have input and keep up to date the facilities team emergency and out-of-hours cover for those premises under your management, in conjunction with the CEG 24/7 helpdesk and database as central contact point

Requirements

IOSH Qualified (preferred) Exceptional customer service skills Experience in event organisation and implementation preferable Experience in a similar role Experience in People Management and Leadership Excellent Communication Excellent IT skills Team player with the ability to be flexible Sales experience would be an advantage Health & Safety Awareness Financial experience (Preferred)
Job Type: Full-time

Pay: 32,000.00-35,000.00 per year

Benefits:

Company pension Cycle to work scheme Enhanced maternity leave Enhanced paternity leave Life insurance Private medical insurance Referral programme
Work Location: In person