Job Description

Overview

We are seeking a dedicated and experienced Front of House Manager to oversee the daily operations of our establishment. The ideal candidate will possess a strong interest in hospitality and bar management, with a passion for delivering exceptional customer service. This role requires team spirit and reliability, ensuring a smooth and efficient front-of-house experience for our guests.

Duties

Supervise and manage front-of-house. Efficient operation of our front of house software (Reservations and bookings) Communicate with our client base via whatsapp and e-mail. Manage basic content on social media channels. Deliver competent and friendly service behind the bar. Handle customer feedback and complaints professionally, striving for resolution and satisfaction. Maintain cleanliness and organisation of the front-of-house area, ensuring compliance with health and safety standards. Join team meetings and learn all facets of the business to drive your own development.

Requirements

Exceptional communication skills with a focus on delivering outstanding customer service. An affable and considerate manner. Ability to work in a fast-paced environment while maintaining attention to detail. Reliability and team spirit. If you are passionate about hospitality and possess the necessary skills to lead our front-of-house team, we encourage you to apply for this exciting opportunity.
Job Types: Full-time, Permanent

Pay: 27,000.00-31,000.00 per year

Work Location: In person