Job Description

We are hosting a recruitment day on Wednesday 14th May 2025 at one of our local homes, Kingsfield Court Care Home, 40 High St, Earl Shilton, Leicester, LE9 7DG. You are invited to arrive anytime between 10am - 3pm. This will be a great chance to discuss our new exciting opportunities we are offering for Ashmore Grange Care Home. We hope to see you there!

We're delighted to announce the newest addition to our portfolio of purpose-built care homes, Ashmore Grange, with a capacity of 67 beds offering residential and dementia care is coming to Lubbesthorpe!

Ashmore Grange is seeking an experienced

Front of House Manager

to work as a pivotal member of the team.

What you will be doing as a Front of House Manager;

To deal with all staffing requirements, assist in the recruitment of suitable employees for the team working in the home, ensure effective inductions take place including uniform orders and fob allocations, ensure the training needs for all the team are identified and met. Responsible for organisation of staff including; arranging staff rotas, ensuring adequate numbers of staff are employed and all shifts are covered, managing staff holidays and sickness levels. To update the HR audits with staff personnel file documents. Deal with incoming and outgoing post/deliveries and give to relevant people or process what is needed. Order newspapers for residents - keep up to date Building relationships with relatives and residents, which involves dealing with sensitive subjects. Keep occupancy chart up to date including daily fire form in the fire box at reception Payroll responsibilities - Check through statements at end of every month and make sure match up with SAGE inputs. Load staff expenses onto the system through SAGE. Process card payments and cheque payments, send-off cheques, keep receipt for card payment and into the resident file. Managing petty cash, recording it accordingly and sending off Credit card spreadsheet every month with the statement breakdown on it to Finance along with receipts Chasing debt for residents and going through reports to make sure outstanding debt is followed up and made sure each resident is put on Direct Debit run. Residents details to be put on our CoolCare system. To deal with all prospective/potential residents for the home including; providing relevant information and guided tours, assessing potential/new residents and negotiating appropriate fees. Also, to welcome new residents, complete appropriate records and paperwork and ensure adequate arrangements are made for every resident.

What benefits you will receive as a Front of House Manager;

Health Care Cash Plan includes Employee Assistance Programme, everyday dental treatment, fast and easy online access to a GP, discounted gym membership, helpline service, telephone counselling, NHS and private prescription charges, and so much more!! Employee of the month scheme Double pay on bank holidays Refer a friend scheme Higher than average pay rates Full induction & training Ongoing training and development opportunities

What you'll need to be successful as a Front of House Manager;

Extensive experience working in a caring environment. Minimum of 3 years supervisory management experience. Knowledge and Management of Budgets, P&L and variance to budget. Understanding of the Health & Social Care Act and Health & Safety legislation, in-depth knowledge of the Key Line of Enquiry and how the service is regulated against the essential components of KLOE. Excellent interpersonal skills Leadership qualities, enthusiasm along with influencing and motivational skills. Reliable and punctual

If you would like to apply for this fabulous Front of House Manager opportunity at Ashmore Grange,

?please send your CV via the 'apply' function as soon as possible and we will be in touch.

Job Types: Full-time, Permanent

Pay: 30,876.85 per year

Additional pay:

Bonus scheme
Benefits:

Health & wellbeing programme
Schedule:

Day shift Monday to Friday
Experience:

customer service: 2 years (preferred) administrative: 2 years (preferred) care home: 1 year (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person