Job Description

Job Title

:

Front of House Manager

Location

:

LIPS Healthcare, Battersea Power Station Power Station

Reports To

:

Clinic Operations Manager

Type

:

Full-time | On-site

About the Role

The Front of House Manager ensures a seamless, high-quality experience for every patient from arrival to departure. This role bridges hospitality and healthcare, maintaining excellent service standards, smooth patient flow, and compliance with clinic protocols under CQC and internal governance frameworks.

Key Responsibilities

Patient Experience & Service Excellence

Lead the Front of House (FOH) team to deliver a welcoming, professional, and compassionate patient experience. Oversee reception, appointment coordination, and waiting area management to ensure efficiency and comfort. Anticipate patient needs and resolve issues promptly with tact and discretion

Operational Coordination

Work closely with clinicians, back-office staff, and management to ensure smooth daily operations. Manage daily patient flow, supporting timely check-in, room allocation, and turnover. Coordinate schedules, handovers, and administrative updates with precision. Support incident reporting, data protection compliance (GDPR), and patient confidentiality at all times.

Team Leadership

Supervise and support the FOH team, setting clear expectations, training new staff, and monitoring performance. Promote teamwork and accountability across both FOH and clinical areas. Act as the first point of contact for staff queries or escalations at reception.

Compliance & Administration

Ensure all reception documentation and patient records are accurate and maintained in line with CQC and clinic policies. Assist with audits, staff mandatory training records, and adherence to governance standards. Participate in quality improvement and service development initiatives led by management.

Essential Skills & Experience

Experience

in hospitality, hotel management, or premium service environment
Proven ability to manage a small team and maintain service standards under pressure. Strong interpersonal and communication skills, both face-to-face and written. Excellent organisation, multitasking, and time management skills. Understanding of administrative and compliance requirements in regulated environments. Confident using digital booking, CRM, or electronic medical record systems. Collaborate closely and proactively with the Head of Patient Service Delivery, maintaining clear, consistent communication through multiple channels, aligning on shared goals, and coordinating workflows to ensure seamless service delivery and an optimal patient experience.

Desirable / Advantageous

Previous experience in a

medical or healthcare setting

or familiarity with clinical workflows.

Personal Attributes

Warm, professional, and composed under pressure. Keen attention to detail with a proactive, problem-solving mindset. Demonstrates discretion, empathy, and service integrity always. Open to learning and adapting to a medical environment.

What We Offer

Full-time, stable role in a growing clinic Supportive and respectful team environment Training provided on systems and protocols Opportunity to directly impact patient experience and care quality





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