Job Description

Mango Above Bar, Restaurant Front of House Manager

Mango are independently owned bar & eateries in Southampton, serving delicious Thai Tapas and original, exciting cocktails, in a relaxed, welcoming and upbeat setting.

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Looking to grow as a person and develop your skills in the hospitality sector?

You may already be a manager looking for a new challenge,

Or perhaps you are in a supervisory or assistant managerial role and you're ready to take the next step in your career?

This is a great opportunity for someone who wishes to learn, develop and progress their career in restaurant management. We are looking for someone who will be a long-term member of our team- we hire people we see potential in to trust them with responsibility and to grow.

Our management teams work closely to support each other, and you will have the opportunity to be creative, putting forward new ideas and ways we can please our guests and drive sales across the company.

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You will need to have had experience in a similar role. You'll need to be flexible with your working times and available to work a minimum of 35 hours per week including evenings, weekends, bank holidays and during busy holiday periods.

As our ideal floor manager you'll be:

Friendly & Approachable:

You're professional, welcoming and great with people.

Well-Presented:

You care about your appearance and want the restaurant to look its best too.

A Team Leader:

You can lead a team by example and keep everyone motivated.

Hands-On:

You have a strong work ethic and have knowledge of the hospitality industry.

Calm & Cool:

You handle stressful situations with poise, are able to deal with unexpected problems and can make decisions to resolve issues efficiently.

Organised:

You're good at planning and keeping things running smoothly.

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You will be primarily responsible for delivering an exceptional guest experience by running smooth, efficient shifts on the floor, with a focus on ensuring every guest feels welcomed and leaves satisfied. Alongside this, you'll manage key tasks such as recruitment, training, stock management, cash handling, and maintaining health and safety standards.

Within your day to day role, you will:

Prepare the restaurant before opening, ensuring it is clean, organised, and ready for guests. Ensure the till is balanced at the start and end of each shift, and that cash handling procedures are followed accurately. Manage the flow of service during shifts, positioning staff correctly to ensure smooth operations. Champion Mango's standards of service, ensuring every customer leaves the restaurant amazed. Maintain a feel-good, energetic atmosphere in the restaurant. Greet and seat guests, manage reservations, and ensure prompt seating & service. Regularly walk the floor to maintain cleanliness and presentation, while proactively identifying and resolving potential service issues. Check in with guests, collect feedback, resolve complaints swiftly, and use insights to improve service. Collaborate closely with the kitchen team to ensure seamless service. Ensure closing duties are complete, including cleaning, securing the premises, and checklists. Complete daily sales report sheets, track performance against targets, and report any discrepancies to senior management. Monitor stock levels, place timely orders for bar and restaurant supplies, receive & check deliveries as they come in, rotate stock, and practise good cellar management. Respond to customer bookings and queries, organise reservations, table plans & parties, ensuring everything needed is prepared and ordered ahead of time according to upcoming bookings. Contribute to social media by posting updates and stories to engage with the online community. Plan and manage staff rotas, ensure time sheets are correct, adapt staff hours on shift to reduce labour costs, make sure we have enough staff for busy periods, and organise cover for shift cancellations. Train new staff, provide ongoing coaching, and manage team performance.

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In return you will benefit from:

salary range based on weekly hours and experience + TRONC (averaging around 5,000 per year) + cash gratuities

a fast paced, fun and professional working environment flexible shift patterns no early mornings! working with a close-knit team of like-minded people support and on the job training optional company pension free meals on shift 30% staff discount
If you think you're the perfect candidate for this position, then we can't wait to hear from you!

Job Type: Full-time

Pay: 35,000.00-37,000.00 per year

Benefits:

Company events Company pension Discounted or free food Employee discount
Experience:

Hospitality management: 2 years (preferred)
Work Location: In person