Job Description

Job Advert


Join LED - Where Community, Wellbeing & Opportunity Thrive


Front of House Team Member - Ottery St Mary Leisure Centre


Are you enthusiastic about health, fitness, and making a positive impact in your local community? LED Community Leisure is seeking an energetic and customer-oriented Front of House Team Member to join our friendly team at Ottery St Mary Leisure Centre.

About LED Community Leisure

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LED Community Leisure is not just a leisure trust - we're a vibrant community. As a charitable Community Benefit Society, we reinvest every penny back into enhancing our services and facilities. From state-of-the-art fitness gyms to family entertainment, we proudly welcome over a million visits each year throughout East Devon and beyond.

The Role

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As a Front of House Team Member, you'll be the first point of contact for our members and visitors, delivering outstanding customer service and ensuring our centre runs smoothly.

Please note, this position involves periods of lone working.

Main Responsibilities

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Welcoming and assisting customers with a warm, professional approach Managing bookings and memberships efficiently Handling enquiries and resolving any issues Supporting the front-of-house team in daily operations Maintaining a clean, inviting environment for all Providing first aid cover within the centre

About You

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Excellent communication and people skills A strong customer service ethos Previous experience in a customer-facing role IT literate with experience of booking systems Positive, proactive, and solution-focused attitude

Why Choose LED?

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Be part of a supportive and inclusive team environment Work in a community-focused, friendly setting Enjoy a varied role where you'll make a real difference to local wellbeing Benefit from ongoing training, development, and opportunities for career progression

Our Mission & Values

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Mission:

Helping people feel better and get more out of life

Values:

Care | Collaborate | Excel | Trust

Your Benefits

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Free gym and swim membership Staff perks discount card - save up to 20% at food outlets and enjoy many other LED benefits Access to My Staff Shop Employee Benefit Scheme - save on shopping and make everyday savings Employee Assistance Programme and counselling services Complimentary bowling for you and your household at Ocean Free soft play for your dependents at Ocean Above & Beyond award recognition scheme

Diversity & Inclusion

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At LED Group, diversity and inclusion are at the core of our work. We warmly welcome applicants from all backgrounds and abilities - what matters most to us is your drive and commitment.

Ready to make a difference? Apply now and become part of the LED family!

Closing Date:

19.10.2025