Job Description

Job Ref:

MAR1336

Branch:

Mar Hall Golf Spa Resort

Location:

Mar Hall Golf Spa Resort, Bishopton

Salary/Benefits:

12.50 per hour

Contract type:

Permanent

Hours:

Part Time

Hours per week:

16 hours 2 days over 16, evening and weekends required

Posted date:

30/06/2025

Closing date:

01/08/2025

FRONT OF HOUSE RECEPTIONIST

About Us

Mar Hall is a 5-star resort nestled within 240 acres of private woodland estate on the banks of the River Clyde. Just minutes from Glasgow Airport and 20 minutes from the city centre, the resort blends effortless luxury with a warm, welcoming spirit. Following a multi-million-pound transformation, Mar Hall is evolving into one of the UK's leading leisure and luxury travel destinations.



Our offering includes beautiful bedrooms and suites, a championship golf course, a luxury spa and wellness experience, exceptional dining, and elegant event spaces. With a proud heritage and an exciting new chapter ahead, we are passionate about creating unforgettable guest experiences while investing in our people, our place, and our purpose.



At Mar Hall, you'll join a team driven by excellence, creativity, and genuine hospitality. Whether welcoming guests, preparing first-class cuisine, or helping bring unforgettable events to life, you'll play a valued role in shaping the future of this iconic Scottish resort.

Key responsibilities of the Receptionist will include:

Supplying the highest possible levels of customer care and service whether in the public eye or in the back of house areas To be fully conversant with the Hotel's facilities and location in order to respond to guest enquiries Anticipate guests need wherever possible in order to deliver exceptional quality of service and in turn guest satisfaction To promote a helpful and professional image within the department ensuring full co-operation is given to colleagues in other departments Welcoming guests and checking their details against their bookings Allocating guests their rooms and providing keys Answering phones from prospective guests, taking messages and delivering them Completing administrative tasks such as filing and photocopying Responding to requests for help and information Providing concierge services, such as booking theatre tickets. arranging travel and providing information

about local amenities and attractions


Preparing room bills and ensuring prompt payments Checking guests out, taking payments and returning deposits

The Ideal Hotel Receptionist:

Problem-solving abilities Strong communication and interpersonal skills Excellent customer service skills Flexibility and the ability to respond appropriately to changing situations Discretion and sensitivity The ability to maintain professional standards under pressure Strong IT skills and knowledge of booking systems and software Excellent administration and organisational skills

Benefits:

Hotel Accommodation, Food, Golf Spa discounts Friends and family discounts Recommend a Friend Free on-site parking Complimentary use of Leisure Facilities Employee Assistant Programme

JOIN THE TEAM AT MAR HALL

Being part of the team at Mar Hall is something very special we believe in looking after our team and in turn they will look after our customers. This simple philosophy is supported by the wide-ranging opportunities and career development on offer at Mar Hall Golf Spa resort.



We will look to grow your aspirations and help you achieve your ambitions within the hospitality industry; from the golf course to the kitchen we have the opportunity for you. We believe that people make the business; they make the difference and define our guest's experiences. If you're passionate about hospitality we would like to hear from you.