Job Description

Role:

Front of House Staff

Start date:

10th December 2025

Hours:

20 hours per week

Salary:

12.60 per hour

Holidays:

23 days holiday plus bank holidays (pro rata)

Benefits include (on completion of probationary period):

Friend & Family tickets to Wake The Tiger Discount in cafe and gift shop Pension contributions Cycle to Work & Climate Perks Scheme Ongoing development opportunities

Location:

Wake the Tiger, 127 Albert Road, Bristol, BS2 0YA

?Reporting to:

Duty Managers

VISION & VALUES:

INSPIRE

- We inspire positive change through awe and amazement.

DISRUPT

- We disrupt by taking risks and challenging convention.

BELIEVE

- We believe action today can change the world tomorrow.

WHO WE ARE

Wake The Tiger is a radical creative company born in the South West and the visionary force behind the world's first Amazement Park. We fuse immersive art, storytelling, and purpose to create unforgettable experiences that disrupt the norm and ignite transformation.

Our worlds are built to challenge perception, awaken collective imagination, and provoke real change - socially, environmentally, and culturally. We believe wonder is a catalyst, and amazement a tool - not just for escape, but for building a more connected, conscious, and courageous future.

THE ROLE

We are looking for an enthusiastic

Front of House team member

to join Wake The Tiger, supporting the day-to-day operation of our Amazement Park and providing exceptional customer service to all visitors.

This role involves a mix of guest engagement, operational support, and covering Box Office and Gift Shop breaks, ensuring visitors have a seamless and magical experience from entry to exit.

December:

Shifts will be discussed during the interview process.

From January onwards:

Set working days are

Wednesday to Saturday

Wed-Fri:

11:00-15:00

Sat:

09:45-18:00

During school holidays:

Wednesday-Saturday, 09:45-18:00.

KEY RESPONSIBILITIES

Provide excellent customer service to all visitors throughout their journey. Support Box Office and Gift Shop teams during break cover periods. Deliver warm, friendly, and informed visitor interactions in line with Wake The Tiger's values and tone. Uphold health and safety standards across the venue. Monitor visitor flow and ensure all guests enjoy a positive and safe experience. Report any maintenance, safety, or customer issues promptly to the Duty Manager. Support the team in maintaining a clean, welcoming environment throughout the attraction. Contribute to the daily opening and closing procedures of the venue.
This list is not exhaustive and you may be required to complete other reasonable tasks as part of your role.

SKILLS & ATTRIBUTES

Essential

Energy, enthusiasm, and a positive attitude Excellent communication and customer service skills Ability to multitask and remain calm under pressure Experience in a fast-paced front-of-house or customer-facing role Reliable and punctual with good time management Availability to work the required fixed days and hours

Desirable

Till operation or cash-handling experience Previous experience in retail, tourism, visitor attractions, or hospitality A genuine passion for creativity, storytelling, and immersive experiences

DIVERSITY & INCLUSION

At Wake the Tiger, we prioritise inclusive and fair recruitment practices. We value diversity in all its forms and welcome candidates regardless of gender, race, ethnicity, sexual orientation, disability status, age, or religion. We are committed to creating an inclusive workplace where everyone feels valued and respected, so please let us know if you require any reasonable adjustments during the recruitment process.

APPLY

Suitable candidates with equivalent qualifications/skills and more or less experience may apply.

You can send your CV and covering letter, detailing specifically why you have the experience and passion to be our newest member of the Wake The Tiger team, to jobs@wakethetiger.com

Job Types: Part-time, Permanent

Pay: 12.60 per hour

Expected hours: No less than 20 per week

Benefits:

Company pension Discounted or free food Employee discount
Ability to commute/relocate:

Bristol BS2 0YA: reliably commute or plan to relocate before starting work (required)
Experience:

Customer service: 1 year (preferred)
Work Location: In person