Job Description

JOB SUMMARY

As a member of our Front of House & Escape Room team at The XC, you will play a vital role in creating a safe, welcoming, and enjoyable experience for all visitors. From greeting customers at reception, serving food and drinks, and ensuring facilities are clean and safe, to delivering memorable activity sessions such as escape rooms, Clip Climbing, and caving, you'll be at the heart of our customer experience.

This role is an exciting opportunity to support our charity's mission: every penny of profit goes directly towards working with children with additional needs and their families.

HOW I PUT SMILES ON FACES

By delivering warm, friendly, and professional customer service, you'll ensure every guest feels welcome and cared for. Your work helps us provide exceptional leisure experiences while supporting our wider charitable mission of giving children with additional needs -- and their families -- free access to fun, inclusive activities.

DEVELOPMENT

Staff who work for Absolutely Together will tell you that not only is there a culture of having fun while at work, but also a culture of personal development and empowerment. It is a place where staff are treated like people, not robots.

There will be ample opportunity to develop your skills in this role, through on site training, online learning and external courses. We appreciate our people and love to see them develop. Regular one to ones and informal chats will keep you focussed and moving in the right direction. All you will need to do is show that positive can do attitude.

RESPONSIBILITIES

Key Areas & Tasks

Customer Service & Reception

Greet and serve customers warmly at reception.

Upsell additional products, sessions, or memberships.

Handle bookings, phone calls, payments, and enquiries efficiently.

Safety & Cleanliness

Ensure complex safety conditions are consistently met.

Maintain clean and tidy reception, caving, skatepark, climbing, and escape room areas

Follow health and safety standards at all times.

Food & Beverage

Prepare and serve simple food such as nachos, pizzas, and garlic bread.

Serve coffees and chilled drinks.

Maintain hygiene and cleanliness in food preparation areas.

Activity Delivery

Once trained, run Clip Climbing sessions and caving sessions.

Support the smooth running of escape room sessions, ensuring customers have a fun, safe, and memorable experience.

Membership & Charity Support

Sell climbing memberships and promote our activities.

Share our charity's mission with customers, encouraging ongoing engagement.

ADDITIONAL REQUIREMENTS

Availability

: Ability to work flexibly, including evenings and weekends.

Personal Qualities

:

Friendly, approachable, and enthusiastic.

Strong communication and customer service skills.

Team player with a willingness to help wherever needed.

Passion for supporting a charity that works with children with additional needs and their families.

Pay: 7.55-12.21 per hour

Benefits:

Company pension Employee discount Flexitime Gym membership Health & wellbeing programme On-site parking Sick pay
Experience:

Climbing Instructing: 1 year (preferred)
Licence/Certification:

CWI or RCI climbing qualification (required)
Work Location: In person