Job Description

HANBAO is all about great food, great drinks, and great vibes.

We believe everyone should receive the same high standard of service that has been keeping our guests coming back time after time. With this comes high quality food and drink, exceptional and memorable customer service, and an unmatched atmosphere.

We pride ourselves on our menu and our team, as these are the elements that bring our vision to life.

We are looking for an approachable, enthusiastic, and dedicated individual to help lead our front of house team. You will assist the management team in overseeing guest service, staff supervision, and maintaining high standards of quality and cleanliness. The ideal candidate will have exceptional customer service abilities, great leadership skills, and show initiative in various situations.

Responsibilities:

Supervise the restaurant staff during shifts, including servers and bartenders, providing guidance, direction, and support to ensure smooth operation Lead by example in providing outstanding guest service, engaging with guests, and addressing any concerns or issues promptly and professionally Oversee restaurant and bar areas to ensure cleanliness, organisation, and adherence to seating and service protocols, making adjustments as needed to accommodate guest needs and preferences Assist in training new hires and providing ongoing coaching and feedback to restaurant staff to enhance their skills, performance, and job satisfaction Coordinate seating assignments, table turnovers, and guest flow to maximise efficiency Assist in managing guest reservations and order accuracy, ensuring timely and accurate communication between front of house and kitchen staff Coordinate with kitchen staff to ensure accurate and timely order delivery, communicating any special requests or dietary requirements, expediting orders as needed Monitor food and beverage quality, presentation, and portion sizes to ensure consistency and adherence to company standards, addressing issues proactively Assist in managing cash and processing payments, ensuring accuracy and compliance with cash handling procedures Ensure compliance with health and safety regulations and food safety standards Work closely with the management team and other supervisors to implement policies, procedures, and initiatives to improve restaurant operations and guest experience Carrying out open and close procedures, ensuring the set-up and safety of the business Assist in the curation and monitor staff incentives

Attributes:

A creative approach with impeccable attention to detail Passion for food and hospitality, along with the eagerness to continually learn The desire to develop your career within an ambitious restaurant group Great presentation and customer service skills Positive attitude & strong work ethic Great communication skills Remains calm under pressure Flexible availability Ability to lead by example Excellent observational skills Highly organised and able to prioritise Ability to oversee a large team across multiple departments

Benefits:

Discounted food on shift 50% off food for you and your friends when dining with them 20% off food for your friends and family Tips & service charge Pension scheme 28 days paid holiday Uniform provided Career growth & progression Training & development plan Fun & supportive working environment with a diverse & inclusive team
Job Types: Full-time, Part-time

Pay: 12.50 per hour

Additional pay:

Tips
Benefits:

Discounted or free food Employee discount Store discount
Schedule:

10 hour shift 12 hour shift 8 hour shift Weekend availability
Ability to commute/relocate:

Birmingham B5 5SL: reliably commute or plan to relocate before starting work (required)
Experience:

Leadership: 2 years (required) Hospitality: 3 years (required)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person