Job Description

Hotel & Restaurant Supervisor - Full Time

Location:

Open Arms Hotel, Dirleton, East Lothian

Rate of Pay:

13.50 per hour

Annual Pay:

28,080.00

Hours:

Full-Time - 40 hours a week, 5 days per week, 2 days off

Shift Patterns

Morning Shift: 7:30am - 3:30pm (8 hours) Evening Shift: 3:00pm - 11:00pm (8 hours)
The Front of House Supervisor is responsible for the smooth running of guest-facing operations at the Open Arms Hotel. This includes meeting and greeting guests, taking reservations, serving at the bar and waitressing, arranging supplies and deliveries, and ensuring excellent communication between departments. The role combines guest services, supervision, and hands-on support across both hotel and restaurant settings.

Key Responsibilities

Guest Reception & Reservations Meeting and greeting guests on arrival Taking reservations for rooms and restaurant tables Checking in hotel guests and managing guest queries Front of House & Restaurant Floor Supervising the restaurant floor Serving at the bar and working as a waitress when required Supporting and coordinating the waiting team Creating a professional, welcoming atmosphere for all guests Payments & Administration Handling guest payments accurately Accepting, arranging, and organising supplies and deliveries Team Liaison Providing feedback and communication between the waiting team, kitchen, and housekeeping Liaising with housekeeping to ensure rooms and facilities meet hotel standards Hotel Standards & Events Carrying out regular checks of guest areas and housekeeping standards Assisting with hotel events when required

Working Pattern

Full-time position with rotating shifts (morning or evening) Two days off each week
If you're enthusiastic, hardworking, and love providing great service, we'd love to have you on our team!

Job Type: Full-time

Pay: 13.50 per hour

Expected hours: 40 per week

Benefits:

Discounted or free food
Work Location: In person