Job Description

Company Description
Please note that Frasers Group is advertising this vacancy on behalf of BaxterStorey. The recruitment process for this role is managed separately by BaxterStorey and is not part of the standard Frasers Group recruitment process. By applying, you acknowledge that your application details will be shared with BaxterStorey for the purposes of recruitment and may also be retained by Frasers Group in accordance with our data protection policies. Any applications or correspondence regarding this position will be handled directly by the BaxterStorey recruitment team.

We are seeking an enthusiastic and customer-focused Front of House Supervisor to oversee the smooth delivery of service at our busy location. Working closely with the catering and kitchen teams, you'll ensure every customer enjoys a warm welcome, exceptional service, and high-quality food presentation. This is a hands-on role, perfect for someone who thrives in a busy hospitality environment and enjoys leading a team to deliver excellence.
We offer an exceptional culinary playground where your creativity can flourish and your talents shine. We wholeheartedly believe that the best food comes from nurturing talent and empowering our chefs to continuously evolve and refine their craft, that's why invest in you to develop your professional growth. As a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

Key Responsibilities

• Lead and motivate the front-of-house team to deliver excellent service
• Maintain high standards of food presentation and dining area cleanliness
• Ensure all hospitality events run smoothly and professionally
• Monitor and respond to customer feedback in a positive and proactive way
• Support with ordering, stock control, and record keeping
• Uphold all food safety, allergen, and health & safety procedures

Qualifications

• Experience in a front-of-house or customer service supervisory role
• Strong leadership and people skills, with a positive and approachable manner
• Excellent communication skills, both face-to-face and written
• Well-organised, with the ability to prioritise tasks in a busy environment
• Knowledge of food safety and allergen management procedures
• Passionate about hospitality and delivering a great customer experience

Additional Information

• Rate Per Hour: 12.50
• Hours Per Week: 37.5

Benefits:

• 28 Days holiday including bank holidays
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave
• 24 week's enhanced maternity leave
• Secondary carer leave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our Perkbox app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme

Skills Required