Job Description

Are you passionate about delivering the highest levels of customer service? Join us as a team leader to assist our supervisors, running an efficient and organised Restaurant.

Summary

Assist the Restaurant supervisors in directing and organising the front of house team and to oversee the delivery of an efficient, high quality restaurant service. Ensure the highest standards of customer service are delivered and to ensure smooth service and consistency are achieved for our customers

Key Duties

To assist in the preparation & serving of food and drinks in a busy catering environment Respond directly to customers, delivering to our high level of customer service Operation of the till, to include day end procedures Maintain the highest levels of cleanliness and housekeeping with in the restaurant Ensure displays of food and drink are attractive and well stocked Ensure tables are cleared quickly and available to waiting customers Prioritise workload to ensure timely delivery of service and efficient operation within the restaurant Responsibility for the preparation and efficient delivery of events and group bookings
The key duties list is not exhaustive we require you to be flexible and carry out tasks according to the requirements of the company

Requirements

Experience of working in a similar role is preferred We require you to work most bank holidays and every other weekend on a rota basis. Flexibility will be expected for holiday / sickness cover Some evenings will be required when holding special events within the business Good customer skills and the ability to deal with the public in all situations Outstanding communication and leadership skills Well presented. High standards of personal and working hygiene within the allocated areas as required by the Food Hygiene Regulations

Working with

You will be part of a hard working team so we require you to be able to work closely with others Work in partnership with the catering director and supervisor team Rewards and Benefits Hourly rate, dependant on experience. Will be reviewed based on performance Holiday Entitlement Staff Discounts Part uniform will be provided Training will be assessed and delivered as required.

Rewards and Benefits

Competitive hourly rate dependent on experience, with regular performance reviews. Team events and long service incentives. Monthly and annual employee awards. Staff discounts. Holiday entitlement. Uniform provided. Ongoing training and development opportunities.

Working at the Old Railway Line Garden Centre

About Us:

The Old Railway Line Garden Centre is a family-run, independent haven that blends a Garden Centre, Farm Shop, and Restaurant. Our offerings encompass the finest gardening, home, and outdoor living products alongside delectable locally produced food and beverages. Nestled at the base of the Black Mountains, with picturesque views of the Brecon Beacons and the Radnorshire Hills, we're located in the heart of the scenic Wye Valley.

Our Mission & Values:

A family run destination for all. We are passionate about plants, people and the planet. Growing ideas through an inspiring, personal and enjoyable retail experience.

Family

The Old Railway Line family is a passionate team, all working towards the same mission and values. A family run, independent business creating a retail space to promote wellbeing. Supporting our team to succeed & achieve their goals. We see our customers as our extended family, who play an integral part in our growth & success.

Community

To be an integral part of our local community. Supporting local groups & schools with projects. Raising money for local & national charities. We promote mutual support with other local businesses.

Sustainability

We are passionate and proactive in reducing our impact on the environment. We love to promote the benefits of gardening on the planet. We consider environmental factors when choosing suppliers, products and planning future projects.

Passionate

We are passionate about plants, gardening & excellent customer service. We enjoy creating a 'wow' experience that inspires our customers. We love horticulture & collaborate with other Garden Centres and industry groups to enhance our customer experience.

Knowledgeable

We love to share information about plants, gardening and all products we stock. We invest in training our team to be experts. We encourage team members to pass on knowledge and experience to others. We are known for our helpful, experienced team who are always happy to offer help and advice.
If you're seeking a fulfilling career in an environment that mirrors our mission and values, the Old Railway Line Garden Centre invites you to join our family. Experience the rewarding journey of contributing to our vision while being surrounded by a team that's equally passionate about plants, people, and the planet.

Job Types: Full-time, Permanent

Pay: From 13.00 per hour

Benefits:

Company events Company pension Discounted or free food Employee discount Free parking
Ability to commute/relocate:

Brecon LD3 0SG: reliably commute or plan to relocate before starting work (required)
Work Location: In person