Job Description

Job Title:

Front of House Team Leader

Reports to:

Furnace Kitchen Restaurant Manager

Hours:

To be agreed

Salary:

13.52ph

Location:

The Furnace Kitchen, Coalbrookdale, with the expectation of working at other

Ironbridge Gorge Museum Trust sites when required.

Function:

To fully support and work closely with the Furnace Kitchen Restaurant Manager, the Front of House Team and the Kitchen Team in delivering excellent customer service and leading The Furnace Kitchen food and drink offer, striving to deliver a high-quality visitor experience.

The role will require working shifts including weekends, school holidays and the occasional evening for special events.

As a member of the Furnace Kitchen team you will work collaboratively across service disciplines to maximise the flexibly of the team and to ensure efficient and effective customer service.

You will put our customers at the heart of everything we do.

Duties and Responsibilities:

Oversee the day to day running of The Furnace Kitchen in the absence of the Restaurant Manager Act as 'key holder', responsible for opening and closing the restaurant Demonstrate excellent people management skills by encouraging and supervising the Front of House Team Deliver a superior service and maximise customer experience Ensure all food and drink standards are fully maintained Daily set-up of the Front of House area Ordering Front of House stock requirements Checking, storing and stock rotation of deliveries Help, oversee and maintain standards of staffing, food & drink presentation, and Front of House areas Oversee the daily cleaning down of Front of House areas and ensure all areas are clean and compliant with health & safety regulations Assist and ensure that daily, weekly, and monthly compliance records are maintained Maximise sales through upselling and product knowledge Ensure that all health & safety regulations are observed, recorded, and archived.

Person Specification:

Essential:

Experience as a Team Leader or similar role in the hospitality/catering industry Experience in staff management Excellent customer service attitude Communication and team management abilities Availability to work within our opening hours (e.g. mornings, weekends, school holidays and occasional evenings).

Staff Reporting Directly:

Furnace Kitchen Front of House Team.

Staff benefits

include:

Paid annual leave up to 33 days (includes public holidays), pro-rata for part-time staff Auto enrolment to the Nest Pension Scheme for eligible staff Optional health cash plan through Paycare Free on-site parking.
Participation in a

Staff Membership Scheme

which includes:

Free unlimited daytime standard entry to all museums for staff member plus one accompanying adult and up to four children 20% discount on catering spend, including the Furnace Kitchen 20% discount on retail spend 20% discount on retail spend in Victorian exhibits at Blists Hill 4 free standard day-time admission passes for use by friends and family accompanying staff member Discount on special event tickets.

About the Ironbridge Gorge Museum Trust

The Ironbridge Gorge Museum Trust is an industrial heritage organisation which runs ten museums and manages multiple historic sites within the Ironbridge Gorge World Heritage Site in Shropshire, England, widely considered as the birthplace of the Industrial Revolution.

The Trust operates various food outlets including the recently opened flagship restaurant The Furnace Kitchen. As well as visitor catering outlets the Museum also offers various Conference & Banqueting and Wedding and Event locations across our sites.

Our commitment to diversity and equality is a long-standing one. We believe arts organisations, museums, and libraries should ensure that their work draws on and reflects the full range of backgrounds and perspectives to be found in our society.

Disabled, D/deaf and/or neurodivergent people, those from Black, Asian and Ethnically Diverse backgrounds are under-represented in our workforce so we particularly encourage applications from people in these groups.

Job Types: Part-time, Fixed term contract
Contract length: 4 months

Pay: 13.52 per hour

Expected hours: No more than 40 per week

Benefits:

Company pension Discounted or free food Employee discount Free parking On-site parking Store discount
Work Location: In person