Job Description

Brand

Holiday Inn

Contract

40 hours per week - 22.30pm - 07.00am

Work location

Holiday Inn Liverpool, Lime Street

Reports to

Front of House Manager

What you'll be doing

As a Front of House Nights Team Member, you'll play a vital role within the hotel, a key team member supporting all departments where necessary, ensuring the comfort, relaxation and safety of all our guests throughout the night. You'll be full of smiles, welcoming, friendly and professional with a great personality. Every night is never the same!

The one in the know, you will be great at multitasking, self-motivating and a natural at managing your time effectively. You will be the person our guest turns to in their time of need and you'll be empowered to make things right. You will take pride in your hotel and strive to deliver a fantastic guest experience every time.

You will work between the front desk duties of reception, audits and security as well as maintaining cleanliness of the hotel and working within Food and Beverage when required. You may also be trained as a Duty Manager, therefore taking responsibility for the Hotel through the night.

Who you'll be working for

Holiday Inn Liverpool City Centre is located in the heart of Liverpool with access to all areas of the city only a short walk away, whether it is Music, Bars, Restaurants or Museums and Culture, we have it all!

At Holiday Inn Liverpool we provide a friendly, relaxed and welcoming atmosphere with an enthusiastic, caring and passionate team. We thrive on providing fantastic customer service and ensuring our guests stays are amazing. This is where you come in! Can you wow our guests? If so, this could be role for you.

The hotel is modern throughout and provides a variety of services ranging from Food & Beverage to Conferences, Private parties or Functions as well as high spec accommodation.

The Hotel has a family feel and a real sense of togetherness when looking to achieve our goals.

Our Values

At Centre Island you'll be joining a growing family of 9 hotels with over 600 employees. At Centre Island working at our branded IHG hotels, we deliver the brand with Centre Island Values. All our employees are engaged, enthusiastic who have Centre Island personality.

We believe our values are an integral part of our business and our teams strive to always:

Act with INTEGRITY and CARE

ENGAGED with customers and colleagues alike

Have PASSION and take OWNERSHIP in everything they do

Strive to be

CREATIVE

to continuously improve

What we offer you

28 Days Holiday pro rated increasing to 33 days after your 5th year of Service

Worldwide benefits programme for reduced price rooms & Food and Beverage in IHG hotels

In house rewards and recognition program

Long Service Awards...

Uniform provided

Career progression opportunities

Job Profile

Main Duties and Responsibilities:

1. Delivering great Guest Service including late night/early arrivals.

2. Capturing additional revenue through walk in/ telephone reservations ensuring maximum occupancy for the hotel

3. Completing all guest requests and that they are responded to in a timely manner

4. Finalising all payments due and balancing the day's finances.

5. Guaranteeing our metrics are achieved by working with the company standards.

6. Supporting food and beverage department whether this is through serving guests beverages in our Open Lobby, or starting breakfast preparation

7. Completing the successful running of the Night Audit.

8. Providing room service, preparing, cooking and delivery to guest room

9. Ensuring the comfort, safety & security of all our guests, including floor walks.

10. Dealing with any situations efficiently and professionally

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities and other duties will be required

Job Types: Full-time, Permanent

Pay: 12.91 per hour

Expected hours: 40 per week

Benefits:

Employee discount Free parking On-site parking
Schedule:

8 hour shift Night shift
Experience:

customer service: 1 year (preferred)
Work Location: In person

Reference ID: FOHN110625