Job Description

About us

An opportunity to work in Hertford Cake Co's flagship Cafe in the centre of Hertford. We're an award winning, family run Bakery that specialises in cake and delivers from our Bakery to our Cafe & our customers every single day. You would be joining our brilliant team at an exciting time of growth & expansion. Allowing for fantastic career prospects.

Front of House Team Barista

An opportunity to work in Hertford Cake Co's flagship Cafe in the centre of Hertford. We're an award winning, family run Bakery that specialises in cake and delivers from our Bakery to our Cafe & our customers every single day. You would be joining our brilliant team at an exciting time of growth & expansion. Allowing for fantastic career prospects.

Duties:

- Greet and welcome guests in a friendly and professional manner - Become a Hertford Cake Co expert to advise & upsell our products - Take and process customer orders accurately and efficiently (both for in store & online orders) - Prepare and serve cakes and multiple different beverages to guests - Provide excellent customer service and address any customer concerns or inquiries - Maintain cleanliness and organization of the tables, floors & back counter - Upsell menu items and promote special offers to increase sales - Collaborate with other members of staff to ensure timely clearing of tables and serving of beverages - Handle cash transactions and operate the POS system - Assist with opening and closing duties as needed
Experience:

- Previous experience in food preparation or guest services is essential - Barista experience is preferred (must be on a non-automated machine) - Excellent time management skills to handle multiple tasks during busy periods - Strong hospitality skills with a focus on providing exceptional customer service - Ability to upsell menu items and make recommendations to enhance the guest experience - Willingness to learn and help out in various areas of the cafe as needed - Basic math skills for cash handling and order processing - A team player with the ability to keep morale high in the workplace between colleagues
Join our team as a Front of House Team Member and be part of a unique and growing business in a company that cares for its staff members. We offer competitive pay and opportunities for growth within the company. If you are passionate about delivering outstanding service, we want to hear from you!

Benefits

28 days annual leave Incentive Rewards/Commission for sales of online cakes whilst in store Pension Scheme Free cake on your birthday Free barista made drinks on shift Employee discount on in store items Access to a confidential 24/7 wellbeing helpline Shift swaps with team members of the same skill set Please note that only qualified candidates will be contacted for an interview.
Job Types: Full-time, Permanent

Pay: 13.00 per hour

Expected hours: 35 - 47 per week

Additional pay:

Commission pay Tips
Benefits:

Company pension Discounted or free food Employee discount
Schedule:

Monday to Friday Weekend availability
Application question(s):

In a few sentences, tell us what experience you have that would advantageous to this role. Do you have any holidays booked? If so please provide dates What is the earliest date you could start work with us?
Experience:

Barista: 1 year (preferred) Hospitality: 1 year (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 21/05/2025
Expected start date: 01/06/2025