Job Description

Department:

Front Office - Coldra Court Hotel

Contract:

Permanent

Pay:

12.22 per hour + fantastic benefits

Hours:

37.5 per week, across 5 days

Location:

Newport, NP18 2LX

Reference:

REQ5908

Be the Heart of Our Hotel!

Step into the story at Coldra Court Hotel and become one of our legendary Hospitality Heroes! As a Front Office Agent, you'll be the friendly face and warm welcome that sets the tone for every guest's stay. If you love making people smile and thrive in a buzzing, supportive team, this is your moment.

What Makes You Our Next Hero?

You're calm, professional, and always ready with a smile--no matter how busy it gets.


You're passionate about creating memorable guest experiences, from check-in to check-out.


You juggle tasks with ease, keeping the front desk running smoothly and guests happy.


You shine in a fast-paced, guest-focused environment and love being part of a team.

What You'll Do:

Greet every guest with warmth and genuine hospitality, making them feel right at home.


Manage check-ins, check-outs, and group arrivals with efficiency and flair.


Share your knowledge of The Celtic Collection to help guests make the most of their stay.


Leave a lasting impression - every guest, every time.

Why Join Us?

As a valued member of our team, you'll enjoy:

Career development from day one--grow your skills and your future.

Exclusive discounts on dining, stays, and leisure membership.

Free virtual GP appointments and a 24/7 wellbeing helpline.

NEST pension scheme and staff social club.

Regular appreciation events and monthly/year-end awards.

Grow With The Celtic Collection

Here, you'll be able to say:

"I'm equipped, trained, and supported to do my best work."

"I'm proud to be part of The Celtic Collection and recommend it to others."

"I work in a friendly, inclusive, and positive environment."

"I'm encouraged to learn, develop, and share my ideas."

"I'm recognised and valued for what I do, every day."

Further Information

We may close applications early if we receive a high volume of interest. All applicants must have the right to live and work in the UK. The Celtic Collection is proud to be an equal opportunities employer.