Job Description

JOB TITLE -

Front Office Agent

DEPARTMENT -

Front Office - Ty Hotel Newport

CONTRACT TYPE -

Permanent

RATE OF PAY -

12.22 per hour plus amazing benefits

HOURS -

Full Time

LOCATION -

Newport, NP18 2LX

ID -

OVERVIEW -

Join the 'Greatest Story in Hospitality' by becoming one of our 'Hospitality Heroes' as a Front Office Agent based at our Ty Hotel Newport - just one of the fantastic opportunities we offer from 'Manor to Marina'.

OUR IDEAL HERO WILL HAVE -

A calm, efficient, and professional demeanour, ensuring guests feel valued from arrival to departure

A passion for delivering outstanding guest service, creating memorable experiences every time

Exceptional multitasking skills, handling front desk duties seamlessly while keeping a positive attitude

The ability to thrive in a fast-paced, guest-focused environment

IMPLEMENTING OUR 'YES, WE CAN' PHILOSOPHY, YOU WILL -

Welcome guests with warmth and professionalism, ensuring a smooth check-in and check-out process

Handle individual and group arrivals efficiently using hotel systems

Maintain in-depth knowledge of The Celtic Collection and its services to assist guests with queries and recommendations

Provide a memorable first and last impression, ensuring every guest enjoys a five-star experience

BE RECOGNISED AND REWARDED -

As one of our 'Hospitality Heroes' you will receive a host of Company benefits such as -


Access to career development training from day one

Discounts on food & beverage and hotel stays

Discounted leisure membership

Free GP virtual appointment service

24/7 wellbeing helpline

NEST pension scheme

Social Club

Staff appreciation events

Monthly and end-of-year awards

GROW WITH US -

As a Celtic Collection employee, you will be able to say -

I am equipped, trained, and supported to do THE BEST JOB I CAN

I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERS

I work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environment

I am encouraged to LEARN, GROW and DEVELOP and to try new things in my role

I am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUED

I am CRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAY

RECRUITMENT INFO -

In the event we receive a high number of applications, we reserve the right to close this campaign early. All applicants must have the right to live and work in the UK. Documented evidence of eligibility will be required as part of the recruitment process, in line with current UK Visas and Immigration regulations. The Celtic Collection is an equal opportunities employer and welcomes applications from all individuals, regardless of age or background.