Job Description

Explore our very big world

We are looking for true people person who can delight and wow our customers from the moment they walk in to the hotel. The selected candidate will become a part of our brilliant Front Office team who always strive to deliver the best service for our guests while working in a dynamic environment. In this role you will be a key player in helping our guests make the most of their stay at the hotel. You will be an ambassador for Delta Hotels by Marriott by providing Purposeful Service in a warm, wise and in-control manner, never being in the way of guests but being there for the moments that matter. If you are someone with great customer service skills who is an inclusive, thoughtful and positive team player then apply now!

What you'll be doing

Greet guests with a warm welcome on arrival and bid them a fond farewell on leaving. Actively listen and respond positively to guest questions, concerns, and requests. Run shifts, assisting other employees to ensure prompt guest service. Assist the Front Office Manager in administering front office functions and supervising staff on a daily basis and you will be a key player in helping our guests make the most of their stay at the hotel. Proactively engage guests in conversation regarding their stay, property services, and area attractions/offerings. Provide information to guests about: outlets, staff and services, including hours of operation, room locations, types of rooms, room rates and discounts. Partner with and assist others to promote an environment of teamwork and achieve common goals. Process payments and follow all payment and cash handling procedures. Train, coach and manage the Front Office team in order to support engagement and opportunity.

Rewards for work, benefits for your lifestyle

You'll be supported in and out of the workplace through:

Discounts on hotel rooms Learning and development opportunities Recognition programs Wellbeing programs Team-spirited colleagues Free gym membership, meals on duty and parking

What we're looking for

Great conversational skills and teamwork-oriented Positive outlook and outgoing personality Previous hotel experience is a big plus although not essential

This is a full time position (160 hours over four weeks) working a variety of early or late shifts including weekends.

Connect your passions with a rewarding opportunity

You're a hospitality and travel enthusiast who really enjoys making others feel at home. When you work with us, you'll get to work with people from all over the world as you build your experience. Join us and grow through opportunities to explore the business, opening yourself to various career options. No matter your path, we'll make sure you feel right at home.

Job Type: Full-time

Pay: From 23,795.20 per year

Benefits:

Canteen Discounted or free food Employee discount Free parking Gym membership On-site gym On-site parking Referral programme
Application question(s):

Problem Handling
Experience:

Customer service: 2 years (required)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person