Job Description

The Wayfair Community Experience team operates physical environments that attract top talent, foster collaboration, nurture employee success and promote retention. Our vision is to provide effective, practical, and productive workplace environments that reflect Wayfair\'s personality and provide a home for employees to thrive. Our teams are known to be fun, resourceful, solution-oriented, proactive, and thoughtful.

Our London office houses ~100 Wayfair employees. As a front desk agent and office manager within our London office, you will be responsible for creating a safe, welcoming and efficient environment for our employees whilst promoting our positive Wayfair culture in everything you do. Your role will be employee facing and you will also work with a variety of vendors and visitors, you will place a key emphasis on providing a positive experience for all.

Key Responsibilities:

• Operate our front desk, providing an exceptional experience for our guests, employees & vendors.
• Manage our office operations in London, including running the snack program, health & safety, maintenance and our mailroom.
• Establish and maintain relationships with outside vendors and our Landlord as necessary for site maintenance; administer local contracts and maintenance agreements.
• Proactively identify ways in which to improve our office environment and make the experience as good as possible.
• Be responsible for our Keycard Management & Inventory system for visitors, new hires and existing employees.
• Take ownership of our Community Experience ticketing system in London; ensuring efficient handling of tickets within strict SLA frameworks.
• Support with finance and invoice processing, including vendor management and collaboration with our finance teams to ensure speedy payment of our vendors.
• Prepare monthly newsletters and support with business reporting for the London office.
• Drive our Wayfair culture through arranging regular employee engagement activations, as well as supporting annual business events.
• Work cross functionally with other internal and external stakeholders on day to day and events based tasks.
• Support the local leadership team with administrative tasks as necessary.

• Minimum 2+ years of experience in office management or administration within a fast paced environment.
• High level of proficiency in Google Suite,with the ability to pick up new systems quickly.
• Great communication skills (written, verbal and non-verbal).
• Organized and structured mindset, able to deliver projects within budget.
• Positive attitude and self motivated (\xe2\x80\x9cCustomer first\xe2\x80\x9d attitude; Going the extra mile).
• Great problem solving skills and a detail-oriented work approach.
• Ability to quickly adapt and address complex challenges in collaborative ways.

Wayfair