Job Description

Front Office Coordinator

We are recruiting for a

Front Office Coordinator

for one of the Coolest New hotels in Hoxton! Long revered as London's effortlessly cool cultural core, Hoxton's hip new resident is about to hit the scene. The 26-floor Art'otel Hoxton promises a dazzling skyline view, ample gallery space, plus two Banksy originals preserved and on public display. With 357 guest rooms and suites, a lounge, a gym, and two destination restaurants.


As our

Front Office Coordinator

, you will be responsible for providing support to the Front Office department by performing all administrative duties connected to the arrival, stay and departure of our external, internal and VIP guests and their queries.


As our

Front Office Coordinator

, you will receive:

14.42 per hour plus incentive

Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends) F&B discounts at our restaurants and bars (for your whole party) Start with 30 days of holiday per year - including bank holidays, increasing with years of service Two free meals per day Access to 40% of your pay before payday through Wagestream Recommend a friend scheme - up to 750 Vitality at work scheme with great gym discounts & more Ride to Work scheme & free cycling lessons Benefit Hub - Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas. Free dry cleaning for work uniform Annual Staff parties and events Company pension plan & award-winning training

As a Master of your Craft, you will...

Have excellent interpersonal skills and the ability to connect with others Manage requests promptly, helpfully, politely and with a caring attitude Possess a good command of English and excellent communication skills (via written correspondence, phone and face-to-face) Assign guest rooms according to guest requests and preferences wherever possible Communicate and coordinate between Housekeeping, Front Office and Engineering to ensure all guests have appropriate rooms assigned in a timely manner Coordinate the pre-registration/check-in of arriving groups Assign rooms in order to maximise rooms revenue on a daily basis Be a role model within the department, assisting the team to perform their role when required Complete tasks relevant but not limited to the guest cycle (e.g. administrative duties related to updating the PMS, check-in, stay, check-out and payment compliance) Ensure the business continuity and the guest's relationship with the hotel is intact upon departure Be organised and able to work well under pressure Be proficient in Microsoft Office and have excellent knowledge of Opera Have previous experience as a Receptionist or Rooms Controller.

If you share passion for art, culture and hospitality, Art'otel is where people's talents will feel at home. We aim to inspire guests to be creative and discover the arts; by dazzling them with sensational service by enriching their knowledge; by encouraging their passion for art and appetite for the finer things in life.

be bold. be creative. be original.