Job Description

Overview

We are seeking a professional and personable Front Office Manager to oversee the daily operations of our Busy garage reception. The ideal candidate will possess excellent organisational skills, a welcoming demeanour, and a strong background in Management. This role involves managing customer interactions, supervising staff, and ensuring a seamless customer experience. Data entry and compliance are a big part of this role. The successful applicant will play a key role in maintaining high standards of Customer service and operational efficiency.

Responsibilities

Supervise and coordinate the team to deliver customer repairs on time. Manage customer drop off and collections, processes efficiently and courteously Handle customer enquiries, complaints, and special requests with professionalism and tact Oversee our garage systems, ensuring accuracy and optimal utilisation of workshop availability along with Our BMS. Maintain high standards of phone etiquette when communicating with customer and partners Assist in training new staff members and conducting performance evaluations Collaborate with Staff, maintenance, and other departments to ensure smooth operations Monitor daily financial transactions, including billing and payments Ensure compliance with health and safety regulations within the work area Implement procedures to improve customer satisfaction and operational efficiency

Requirements

Proven experience motor trade / or management roles Excellent communication skills; confident in dealing with staff. Strong organisational skills with the ability to multitask effectively under pressure Demonstrated proficiency in software and MS Office applications Exceptional phone etiquette and interpersonal skills Knowledge of Book Keeping and P/L Previous experience in a supervisory or managerial position is preferred A friendly, approachable demeanour with a commitment to delivering outstanding experiences
This role offers an exciting opportunity for a professional to lead our office while ensuring our Customers receive exceptional service. We value organisational excellence, professionalism, and a passion.

Job Type: Permanent

Pay: 29,500.00-32,500.00 per year

Benefits:

Company pension Employee discount Free parking Referral programme
Work Location: In person