Job Description

Front Office Manager
Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland.
We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.
Are you a motivated, proactive person who cares deeply about creating exceptional experiences for your guests? Do you take personal pride in delivering 5 star, luxury service? If so, we would welcome you to apply for the position of Front Office Manager at the exclusive
Supported by our inspiring General Manager, Jake McHugh, you will provide leadership to our reception team, ensuring the smooth day-to-day management of our busy hotel reception. We want to help you to develop your skills and offer an extensive range of
The successful candidate will have worked in a busy reception environment and be able to lead, motivate and support your team members to achieve success. You can expect to work 35 hours per week (excluding breaks), five shifts out seven including weekends. As Front Office Manager you will have a fully flexible approach as working patterns will include days, evenings, nights and weekends as required. Hours vary, but typical shift patterns include 7am to 3pm and 3pm to 11pm.
The salary for this exciting position starts from 34,000 per annum.
We offer a range of benefits including free staff meals, employee discounts, 29 days holiday plus your birthday and opportunities for career progression and development. To find out more about our benefits click .
The company reserves the right to apply enhanced short-listing criteria.
To find out more about Hastings Hotels and what our company offers please visit https://www.hastingshotels.com/careers.html
Hastings Hotels is an Equal Opportunities Employer.
About the role
To ensure you and the staff provide an outstanding professional service to our guests and provide an excellent guest experience which will increase our reputation and ensure maximum profit contribution to the hotel.
1. To manage and motivate staff through effective communication, training and development in accordance with company policies and relevant employment legislation, ensuring HR procedures are followed.
2. Ensure you and the team are aware of all hotel services and are proactive in the sale of these to guests.
3. To ensure you and the team respond positively and reliably to guest requests and continually try to find ways to improve and enhance the guest experience.
4. To ensure you and the team respond to complaints and find the appropriate solution
5. To ensure you and the team are knowledgeable about the facilities and services within the hotel and the amenities and attractions in the locality
6. To promote and contribute to a harmonious working environment where all employees are treated with respect and dignity.
7. To ensure Hastings quality standards and procedures are fully understood, implemented and regularly reviewed, and that formal and informal feedback is used to ensure continual improvement.
8. To maintain effective communication to ensure plans, challenges and successes are understood and individual performance is aligned to Company requirements.
9. To monitor, analyse and review guest feedback and provide strategic direction to continuously improve guest satisfaction ratings
10. To maintain effective communication and relationships with other hotel departments, suppliers and enforcement agencies to maintain an effective operation and ensure guest satisfaction.
11. To ensure the hotel areas, fixtures and equipment are properly maintained and presented to Hastings standards.
12. To ensure a safe environment is maintained in compliance with health, safety, fire, hygiene and security legislation and company policies and procedures.
13.To seek and continuously develop knowledge relating to the industry sector and competitor activity, to provide input into future plans and activities, and so maintain and enhance market position.
14. To contribute to the development of the hotel business plan, projects and initiatives to continually develop the hotel business and market position.
15.To ensure the hotel's compliance with all matters relating to licensing laws, Customs and Excise Regulations and all other relevant legislation.
16. To carry out Duty Manager duties as required.
17. Any other duties as required by Senior Management
About you
You will have previous hotel reception experience, some of which has been gained at a management level.
About the company
Our vision is to be recognised as a prestigious, family company providing the finest in Irish hospitality with style and excellence.
Required Criteria

• Excellent communication, numeracy and IT skills
• Customer care experience
• Smart well-groomed appearance
• Exceptional attention to detail
• Work well under pressure and be a team player
• Right to work within the United Kingdom
• Educated to GCSE Standard or the equivalent including English and Maths
• Previous supervisory experience

• Previous managerial experience
• Knowledge of Opera PMS for hotels

• Reception skills
• Reservation skills
• Supervisory Skills