Front Office Manager
Cardiff, WLS, GB, United Kingdom
Job Description
Job Summary:
The Front Office Manager oversees all front desk operations, ensuring exceptional guest service and efficient hotel or office management. This role is responsible for supervising front office staff, managing reservations, handling guest concerns, and maintaining smooth day-to-day operations to enhance customer satisfaction and company reputation.
Key Responsibilities:
Operations Management:
Supervise daily front office operations, including check-in, check-out, and guest services. Ensure smooth coordination between departments (Housekeeping, Maintenance, Reservations, etc.). Maintain accurate room inventory and manage overbooking or special requests. Oversee billing, payments, and cash handling procedures.
Customer Service:
Ensure a high standard of guest satisfaction and promptly resolve complaints or issues. Monitor guest feedback (online reviews, surveys, direct comments) and implement improvements. Greet and interact professionally with guests, ensuring a welcoming environment.
Staff Supervision and Training:
Recruit, train, and evaluate front office staff to maintain service excellence. Schedule staff shifts, ensuring adequate coverage during peak hours. Conduct regular performance reviews and provide coaching to enhance productivity.
Job Type: Full-time
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Job Detail
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Job IdJD3914579
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusFull Time
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Job LocationCardiff, WLS, GB, United Kingdom
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EducationNot mentioned