Job Description

Front Office Manager - Hilton Garden Inn

We are looking for a passionate and knowledgeable Front Office Manager at the 154-bedroomed Hilton Garden Inn onsite at Doncaster Racecourse, this is the perfect role for an Assistant Front Office Manager or Reception Supervisor looking to taken the next step in their career!

At ARC we embrace diversity, we develop our people, we care for our visitors, we think about our impact and we are proud of our sport.

Who is Doncaster Racecourse and the Hilton Garden Inn?

Home to the world's oldest classic horse race, the St. Leger, Doncaster Racecourse is a unique multipurpose venue welcoming over 500,000 guests to over 35 fixtures each year and a full events calendar hosting events such as Weddings, Conferences, Boxing, Summer Crafting, Classic Car Show, Antiques Fayres and lots more.

If that's not enough, we also have on-site The Hilton Garden Inn boasting 154 bedrooms, 2 conference and exhibition suites, a banqueting site, Restaurant and Bar. This is a popular addition to many racegoers and the perfect facility for guests visiting Doncaster on both leisure and business. Part of a multinational hotel chain of over 500 hotels with a reputation that proceeds it, the Hilton Garden Inn Hotel ticks all the boxes.

Work Perks of being a Front Office Manager with us at ARC...

2 Annual Members passes, giving access to over 1500 racedays Hotel Discounts and Complimentary Golf at our venues Discounts across the Hilton chain Annual leave starting at 22 days increasing up to 28 in line with length of service Pension & Group life assurance schemes Healthshield - including 24hr GP & EAP

About the role:

The successful Front Office Manager will oversee the day to day running of the Front Office hotel operation, including reception and nights, to ensure accurate and customer focused de-livery of our service standards while exceeding brand expectations and maximise our reputation, revenue and profitability across all areas in line with budget expectations.

The Front Office Manager will lead your team to deliver lasting impressions to our guests whilst consistently achieving our Hilton brand standards to ensure they re-turn time and time again.

You will be a confident communicator with the ability to lead and develop your team, be a role model and ensure they are always friendly, helpful, smart and presentable with a passion to give excellent customer service.

The person we are looking for as a Front Office Manager has...

Essential- Minimum of 2 years' experience as Front Office Manager/Head Receptionist Essential- Knowledge of hotel systems and software A sound knowledge of rooms sales & revenue management Exceptional communication skills with the ability to work both individually and in a team Excellent customer service skills with a customer focused outlook Computer literate with an eye for detail

We are on a thrilling journey. So, to join us at our next destination, be part of a winning team and to learn more about our company and this exciting opportunity apply today!

At ARC, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you have a disability that requires reasonable adjustments, please let us know; we will ensure that individuals with additional needs are provided reasonable adjustments to participate in the job application or interview process and to perform essential job functions.

We understand the value that diversity brings to our business and we are striving to create a working environment that is inclusive, psychologically and physically safe and ensures everyone can be heard and valued for their contributions. We are committed to making a consistent, top-down effort to be role models on what diversity, inclusion and belonging means in society.

Job Type: Full-time

Pay: 30,500.00 per year

Benefits:

Cycle to work scheme Discounted or free food Employee discount Free parking On-site parking Sick pay
Work Location: In person

Application deadline: 26/08/2025