Job Description

As Front Office Manager you will be responsible for overseeing the front desk operations and supervising the team. The front office represents the heart of Finn Lough, from handling reservations to filtering guest requests, you will be responsible for delivering the very best service to our guests.

This role encompasses a wide range of responsibilities and requires a diverse set of skills including problem solving, high levels of organisation, teamwork and a strong desire to create unforgettable guest experiences.

Responsibilities

Staffing and Performance Monitoring of Front Office and Spa Staff Team Motivation and Quality Control Overseeing Front Desk Tasks Reservations and Administration Management Payments Reconciliation and Cash Handling Managing Guest Communications Managing Guest Satisfaction, resolving guest complaints and issues appropriately Inventory Management Liaising across departments to ensure smooth daily operations Training and development Preparing daily and weekly reports for the team

Requirements

A minimum of 2 years experience working in a managerial role, preferably within front desk or reservations A love of hospitality and a strong desire to elevate every guest experience A degree in hospitality management is preferable Extensive knowledge of front office operations and reservations A proven track record in managing customer satisfaction, team engagement and financial performance. Excellent communication skills, both verbal and written. Able to accommodate a flexible schedule to include days, evenings, weekends and holidays.

About Finn Lough

At Finn Lough our vision is to create a retreat that is synonymous with quality, design and barefoot luxury. A place where the world weary can escape to relax and reclaim some time. But it's about more than just the guest, this is a collaborative endeavour and we believe that a strong, happy and fulfilled team is the bedrock of what makes us so special. Our amazing team sets the tone and makes the considered, stress free environment what it is.

Welcome to Finn Lough, a forest hideaway where the switched on come to switch off.

Based in the North-West of Ireland on the Fermanagh/Donegal border we sit amongst Muckross wood on the shores of Lough Erne

34 Rooms (18 Forest Bubbles, 3 River Cabins, 5 Suites Rooms, 8 Villas) Two restaurants - The Barn and House Restaurant Two Bars - The Lake Bar and The House Bar Two Spas - Elements Spa Trail and Shoreline Spa Waterside Dome Event Space Outdoor activity centre with Kayaks, Stand Up Paddle Boards and Bikes
Benefits:

Discounted/free food Wellness programs On-site parking
Job Types: Full-time, Contract

Pay: 30,000.00-35,000.00 per year

Experience:

Management: 2 years (required)
Work Location: In person