Job Description

We are looking for Front Office Manager to join our fantastic team at Morston Hall. Here you will get to work at a 4 AA Red Stars Hotel and whose restaurant currently has 4 AA Rosettes and has held a Michelin Star for the last 27 years. We are seeking an experienced and service-driven

Front Office Manager

to lead our front desk operations and elevate the guest experience. This role oversees all front office functions, manages and mentors staff, and ensures seamless day-to-day operations while upholding the highest standards of luxury hospitality.

Key Responsibilities

Lead and supervise Front Office team. Ensure exceptional guest experiences from arrival to departure Handle VIP guests, special requests, and guest recovery with professionalism and discretion Oversee scheduling, training, coaching, and performance management of front office staff Maintain brand standards, service protocols, and luxury presentation at all times Collaborate with Housekeeping, Maintenance, and Management to ensure smooth operations Monitor daily arrivals, departures, room status, and occupancy levels Resolve guest concerns promptly and effectively Ensure compliance with hotel policies, safety standards, and cash-handling procedures Assist with budgeting, forecasting, and front office reporting as needed Processing of Invoices, reconciliations to bank accounts, and liaising with suppliers where necessary

Qualifications

2-5 years of front office or guest services management experience in a luxury or boutique hotel environment Strong leadership, communication, and interpersonal skills Passion for hospitality and delivering personalized guest service Ability to multitask and remain calm in a fast-paced environment Proficiency with hotel property management systems (PMS), and other hospitality related software
Job Types: Full-time, Permanent

Pay: Up to 40,000.00 per year

Benefits:

On-site parking
Work Location: In person