Job Description

Citadines Holborn-Covent Garden is seeking an experienced and confident

Front Office Manager

to become part of our Front Office Team.


You will report to the Assistant Residence Manager, overseeing the full Front Office operation, from team leadership to guest satisfaction, ensuring every arrival and departure is seamless and personal.


As our

Front Office Manager

, you will:

Lead, motivate and develop the Front Office team to deliver exceptional service Ensure every guest feels genuinely welcomed, valued and cared for - tailoring the experience to their needs, travel purpose and plans Take initiative in accommodating the customers' needs in a resourceful manner Undertake and oversee Front Office administrative in accordance with Company standards, procedures and legal obligations Handle guest queries and complaints effectively, escalating to senior management when needed Identify and share ideas to continuously improve service standards and operational processes

To be successful in the role of

Front Office Manager

, we are looking for:

Proven supervisory or managerial experience

in a hotel or serviced apartment environment

Strong leadership skills

with the ability to inspire and develop a high-performing team Confident and

engaging communicator

with a passion for delivering outstanding guest experiences Competent with hotel

property management systems

(PMS) and able to adapt quickly to new IT platforms Fluent in English; a second language is an advantage
This is your opportunity to be part of our team as a

Front Office Manager

. We focus on your professional and personal development, and we offer:

Travel allowance

to support your daily commute

30 days' free relocation accommodation

in one of our properties (if moving to London) Exclusive

staff rates

at our European properties, ideal for your own city breaks

PERKBOX

subscription from day one, with retail discounts and perks Employee Assitance Programme (

EAP

) and recognition awards

'Refer a Friend'

bonus

Career development

, valuable on-the-job training, and access to our online learning platform

Staff incentives

for team performance
If you are ready to lead from the front, inspire your team, and create unforgettable guest experiences, apply today and make Citadines Holborn-Covent Garden your next career move.


About Us


Citadines is a brand of The Ascott Limited.


At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives.


A trusted hospitality company, Ascott's presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott's loyalty programme, members enjoy exclusive privileges and offers at participating properties.


Trading as: Citadines by The Ascott Limited




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