Job Description

We are delighted to present an exciting opportunity for a Front Office Manager to join our vibrant and highly successful team at The Soho Hotel, a proud member of Firmdale Hotels. Firmdale Hotels is renowned for its award-winning combination of design, service, and attention to detail, making it a leader in the boutique hotel industry.


As the Front Office Manager, you will be at the heart of our Front of House operations, ensuring the smooth day-to-day running of the department. Your role is pivotal in delivering an unforgettable, personalized experience for each and every guest. We seek a dynamic people manager who empowers staff, advocates personal growth, and fosters an environment of excellence.

Responsibilities:

Oversee daily operations of the Front of House department to ensure exceptional guest experiences. Lead recruitment, training, and development efforts to cultivate a high-performing team. Manage staff development, conduct annual appraisals, and handle employee relations. Motivate and inspire the Front of House team to reach their full potential and deliver top-tier customer service. Handle complaints effectively and maintain Firmdale's high standards. Manage the financial aspects of the department, including budgets and forecasting. Produce weekly and monthly departmental reports for senior management. Foster strong working relationships with colleagues and guests.

What you Need:

Proven experience as a Front of House Manager or Reception Manager in a high-end operation. Hands-on approach and the ability to assist with daily operations. Exceptional ability to work well under pressure in a busy environment. Excellent customer service skills and strong communication abilities. Genuine passion for the hospitality industry and a drive to propel the hotel's success forward. Strong leadership and motivational skills. High level of understanding of current hospitality trends and awareness of competitors.

What We Offer:

Competitive salary plus service charge to be discussed at venue. Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching. Health cash plan (including contributions towards dental, optical, alternative and complementary therapies) Discounted cinema tickets, gym membership, travel, retailers and restaurants Complimentary meals on shift Referral bonus scheme for recommending top talent Flexible scheduling without split shifts Dry cleaning service for work attire and discounted personal dry cleaning Enhanced holiday allowance based on length of service Season ticket loan for convenient commuting Ongoing training, professional development, and fully funded English lessons Regular social events, team activities, and fitness sessions Benefits like cycle to work scheme and annual long service awards One allocated paid day per year for volunteering work Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks And much more!!

Why join Firmdale Hotels?

Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.


We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:

Times Best Places to Work 2024 The Kings Award for Enterprise 2024 for outstanding contribution to International Trade Manager of the Year - Helle Jensen - Cateys 2024 Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024 Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024 Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award Dorset Square Hotel - One AA Rosette for Culinary Excellence, The Potting Shed, 2024 Warren Street Hotel - Travel & Leisure 'IT List' best hotels in the world Whitby Hotel, Crosby Street and Warren Street - Michelin keys The Soho Hotel and Ham Yard - Conde Nast Traveller 2023 Top Hotels in London. Number Sixteen - Best Boutique Hotels in London, The Times, 2024.

You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/


Join us at The Soho Hotel and be part of a team that values excellence, creativity, and a genuine passion for hospitality. Apply now to start your journey with Firmdale Hotels!




In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.



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