Job Description

Front Office Manager

As Front House Manager you will have autonomy over the day-to-day management of the Front office and Reservations departments in terms of rota's, team recruitment and purchases.

What You'll Do:

Manage and oversee all front office operations, ensuring guests receive a warm welcome and outstanding service. Oversee the reservations team. Train, supervise, and support front office staff, including receptionists and night team. Develop and implement strategies to enhance guest satisfaction and optimize workflow. Ensure smooth coordination with housekeeping and maintenance departments to maintain high service standards. Handle guest inquiries, provide local recommendations, and resolve any issues with professionalism and poise. Oversee the management of guest services technology and software.

What We're Looking For:

Proven experience as a Front Office Manager or similar managerial role. Strong leadership skills with a passion for training and team development. Excellent problem-solving abilities and a commitment to providing exceptional guest experiences. Proficient in hotel management software and MS Office. Strong organisational and multitasking skills, with an ability to perform well in a fast-paced environment. Excellent communication and interpersonal skills.

What is in it for you?

As part of the M&D group, you will have access to a wide range of benefits that include:

Up to 29,500 per annum paid monthly.

40 hour a week, discussed at interview.

Hotel discounts

Staff meals on duty

20% discount on food & beverage

20% discount in Monterey Jacks on all food.

Discounted on season pass for M&D theme park for the family.

Job Type: Full-time

Pay: 29,500.00 per year

Benefits:

Free parking On-site parking
Ability to commute/relocate:

Motherwell, ML13RT: reliably commute or plan to relocate before starting work (required)
Experience:

Hotel: 2 years (required) Management: 2 years (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 28/07/2025
Reference ID: Front Office Manager