Job Description

AG Hotels Group is seeking a Front Office Receptionist to join our front office team at

The Crown Hotel, London (NW2 3ED)

.

As the front office team member, you will be the face of the hotel and we are seeking a candidate who is passionate about hospitality and customer service.

Job Responsibilities

1. Greet guests as they arrive, ensuring smooth check in and check out

2. Manage room reservations and ensure that all guest information is accurate and up-to-date

3. Process guest payments and ensure that all financial transactions are accurate and secure

4. Respond to guest inquiries and requests for assistance in person and over phone

5. Report any health and safety issues/ maintenance issues to the relevant department

6. Collaborate with other departments within the hotel to ensure that all guest needs are met and exceeded

Pre-Requisites

1. Should have a background in Front Office Hospitality

2. Should be willing to multitask

3. Passion for the Hotel industry

4. Familiarity with hotel property management systems (PMS) and reservation software (preferably Rezlynx)

5. Proficiency in Microsoft Office and basic computer skills

6. Professional appearance and demeanor

The candidate should be flexible for working on weekends and bank holidays.

Job Type: Full-time

Pay: 12.21 per hour

Benefits:

Company events Discounted or free food Employee discount Referral programme
Application question(s):

Are you willing to work on weekends or bank holidays? Are you willing to do 7-3 and 3-11 shifts ? Which PMS you have used in your last Hotel?
Experience:

Front desk: 1 year (required)
Work Location: In person