Job Description

Job Ref:

CRI3319

Branch:

100 Queen's Gate Hotel London, Curio Collection by Hilton

Location:

100 Queen's Gate Hotel London, Curio Collection by Hilton, London (South West)

Salary/Benefits:

Competitive salary

Contract type:

Permanent

Hours:

Full Time

Hours per week:

40

Posted date:

09/01/2026

Closing date:

22/02/2026

Here at 100 Queen's Gate Hotel, Curio Collection by Hilton, we know our colleagues are key to our success. That's why we're passionate about offering limitless opportunities for career progression, personal growth as well as a supportive and empowering work environment. Not only that, we also offer a host of exceptional team member benefits too.



We're looking for an experienced Front Office Shift Leader to join our luxury hotel situated in the heart of the Royal Borough of Kensington and Chelsea.

Our Values

We

care

deeply about our people and communities,

empower

each other to grow and succeed, embrace

inclusivity

creating a welcoming environment for all,

innovate

to continuously improve, and remain

sustainable

to protect our future.

Why Join Us?

We believe great people deserve great perks:


Exclusive hotel discounts within the Crimson Hotel Group Staff rate discounts Hilton worldwide Extra Day Off for Your Birthday - Because your day matters Employee Assistance Programme and wellbeing Free refreshments and freshly cooked meals while on duty Learning and development opportunities for career progression Health Benefit schemes Recognition and reward schemes Pension Scheme Life Assurance Discounts in our FB Outlets

The Role

As a Shift Leader, you will be responsible for supervising the Front Desk operations during your assigned shift to a consistently high standard in order to deliver exceptional customer service to Guests.



Your main duties include:


Advising your shift team of any special events or VIP Guests in the hotel

Monitor the appearance, standards, and performance of receptionists with an emphasis on training and team work

Maximize sales revenues through up-selling

Manage Guest requests, inquiries, and complaints promptly and completely

Assist with covering Duty Management during the day and to support with night coverage from time to time.

The Person

We look for receptionists with previous experience in a similar role who are absolutely committed to delivering exceptional customer service, a charismatic personality, and a natural flair for creating memorable experiences with all of our guests. You'll have a can-do attitude and be able to respond flexibly to different guest requests and situations. Finally, you'll have a good command of the English language and be very well presented.


Previous experience in a customer-focused industry Positive attitude and good communication skills Commitment to delivering a high level of customer service Excellent presentation grooming standards Calm, efficient, and organised with great attention to detail Ability to multi-task while maintaining a positive attitude when working with a Guest Professional manner with an emphasis on hospitality and guest service Ability to work on your own and as part of a team Competent level of IT proficiency

The Hotel

Situated in the heart of the Royal Borough of Kensington and Chelsea, with 228 bedrooms, including 11 suites, this period building has been beautifully restored to its former glory in a luxurious design to offer the ultimate in relaxation.



The hotel's rooms and suites exude elegance. Guests can enjoy a traditional Afternoon Tea in Botanica, with its sophisticated atrium setting, or unwind with a late-night drink in our cocktail bar, ESQ.

Eligibility

In line with the requirements of the Asylum Immigration Act 1996, all applicants must either be eligible to live and work in the UK or obtain permits to work in the UK prior to application. Candidates will be required to provide documented evidence of eligibility as part of the recruitment process.



Crimson Hotels is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.


100 Queen's Gate Hotel - London Kensington was the former home of Victorian aristocrat William Alexander which has been stunningly transformed into a luxury hotel. The property embraces the building's heritage and has been lovingly converted from seven Victorian Townhouses, with no two bedrooms within the hotel being the same.



Nestled in the heart of South Kensington, this iconic address is located just steps away from London's most renowned cultural attractions, including the Natural History Museum, Hyde Park, and the Royal Albert Hall.



Guests can drink, dine and unwind in elegant surroundings at their restaurant of choice. Botanica is a light-filled atrium where visitors can enjoy the quintessential British tradition of Afternoon Tea, while ESQ is a stylish bar where resident mixologists craft innovative cocktails served alongside small plates and main meals.

Sustainability

Proudly holding the prestigious Green Key Certification, 100 Queen's Gate Hotel is committed to sustainability and environmentally responsible hospitality.