Job Description

Job Ref:

JI27511

Branch:

Leonardo Royal Hotel London St. Paul's

Location:

Leonardo Royal Hotel London St. Paul's

Salary/Benefits:

Competitive Salary

Contract type:

Permanent

Hours:

Full Time

Shift pattern:

5 days - Mon, Thu, Fri, Sat, Sun (United Kingdom)

Hours per week:

40

Posted date:

08/08/2025

Closing date:

21/09/2025

Be Yourself - Be Leonardo

At Leonardo Hotels, we are recruiting for a Supervisor role to join our great team in the Reception department. We are looking for an enthusiastic, genuine and friendly person who really enjoys working in hotels and wants to provide great hospitality to our guests, contributing to them having a Happy stay with us.

As Reception Supervisor

We want you

to be part of a great and diverse team working together to provide great hospitality and products to our guests in the reception department. We set high standards for ourselves so that we can surprise and delight our customers and deliver a great experience.

Some of the perks you could enjoy include:

Special rates on Leonardo Hotel rooms across the UK Europe: get planning that city break you've been dreaming of! Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops Meals on duty Talent referral scheme: earn yourself a bonus for recommending a friend to join us We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support Ongoing job-related training programmes with clear paths for progression

What we want you to have -

Supervisory experience or be a strong front office team member looking to take on additional responsibility.. Great communication skills so you can chat to the team and of course our guests providing a great welcome and departure. Flexiblility - to enjoy working different shift patterns and seeing the operation on different days of the week including the weekends as well as mornings, or evenings (no split-shifts here) The ability to recognise what our customers want and need and be able to provide it Good people skills - to work well in a team - we want work to be fun for all of our employees Have a genuine interest in providing hospitality to our customers Confidence with systems and taking payments To be able to work well under pressure at times and multi task in a fast paced environment Ensure prompt resolution of customer complaints

The job -

To supervise the activities of the Reception Crew, ensuring they are aware of their responsibilities and performing duties to a high standard. To be familiar with the days business, including arrivals, departures and special requests, so that you can prepare the team and department and be ready for action To ensure that all customer requests and queries are responded to promptly and effectively. To keep all areas clean and tidy at all times To follow the company standards and procedures for guest arrivals and departures. These will be checked by our Mystery Guests. To deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times. Training and motivating team members. Ensure all cash, charge, float and till procedures are carried out correctly..

Our Story

Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years'; there's never been a more exciting time to come join us!

About Leonardo Royal Hotel London St. Paul's

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Leonardo Royal Hotel London St. Paul's is a luxury 4-Star hotel, nestled beside St Paul's Cathedral in London's bustling business district. Its contemporary glass interior houses 432 guest bedrooms, an array of Food Beverage outlets, Executive Lounge, a stunning Rena Spa, and a private Health and Fitness Club with gym and 18m swimming pool. Our St. Paul's hotel also has two expansive floors of meeting and events space. Popular local attractions include St Paul's Cathedral, Tate Modern, Shakespeare's Globe, and designer shopping destination One New Change.

About Leonardo Hotels

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At Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality.



Built on decades of hotelier know-how, we are part of the Fattal Hotels Group, which operates over 230 hotels across Europe and Israel. We look after over 50 hotels here in the UK Ireland, and have come a long way since we opened our first hotel in Ireland back in 1993! With approximately 4,000 employees and multiple brands we are a dynamic, innovative and fast-growing company.



As an employer we put a big emphasis on career development and as a rule we recruit our operations team members for personality- it is all about how you interact with others and how you can demonstrate our values:

Consistent, Friendly, Genuine, Positive and Willing

At Leonardo Hotels each and every team member is individually valued and respected for who you are. All careers within our hotels offer customer interaction, a great deal of variety, and a fun and friendly working environment. We strive to make all of our hotels great places to work, and get our teams involved in activities such as summer barbecues, Christmas parties, Thank You Week and birthday celebrations!



We also offer excellent employee benefits, including huge discounts on overnight stays at our hotels as well as performance-based rewards via our Leo Points system- these range from vouchers to a well-deserved day off!