Job Description

Front Office Team Leader

At Park Plaza Victoria London, we believe in providing a hotel experience that is tailored to the individual and their needs. As our Front Office Team Leader, you are the first and last person our guests see. Your helpful, can-do approach and passion for great service will create an amazing impression each time.


As a

Front Office Team Leader

, you will receive:

Salary: 14.46 per hour plus great benefits

Two wellness days per year, meaning all team members start with 30 days of holiday per year - including bank holidays, increasing with years of service! Heavily discounted hotel rates (extends to the Radisson Hotel Group and family & friends) F&B discounts at our restaurants and bars (for your whole party) Two free meals per day Access to 40% of your pay before payday through Wagestream Recommend a friend scheme - up to 750! Vitality at work scheme with great gym discounts & more Ride to Work scheme & free cycling lessons 24/7 employee assistance programme Rota given 2 weeks in advance Departmental productivity & service incentive scheme Benefit Hub - Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas. Free dry cleaning for work uniform Annual Staff parties and events

As a Master of your Craft you will...

Have excellent detailed knowledge of Front Office operations Excellent detailed knowledge of front office operations in a hotel Hands-on Leader Who ensures guests' needs are satisfactorily met Who plays a hands-on role leading by example and taking opportunities to motivate, train and inspire the front office team members Proficient with Microsoft Office and excellent knowledge of Opera With previous experience as a

Front Office Supervisor/Team Leader

, Reception Supervisor, or Receptionist in a hotel

Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.

Park Plaza. Be part of it.