Job Description

Join Edinburgh HomeForce as our Frontline Administrator

We're seeking a confident and proactive team member to be the first point of contact for property owners and contractors.

You'll manage calls and emails, filter genuine job lead enquiries from those who just need a bit of guidance, and allocate jobs to the right tradespeople. This role is perfect for someone who enjoys problem-solving, clear communication, and keeping things organised.

What you'll do

Handle customer and contractor enquiries by phone and email. Interrogate customer enquiries to gain pertinent information and enable filtering of genuine, quality job leads from those that just need information Match jobs with the right tradespeople. Keep accurate records using CRM software. Mediate issues and support positive outcomes. Other operational, data management and administrative tasks as required

What you'll bring

Attention to detail is an absolute must Friendly but assertive communication style (both written and verbal). Confidence in handling customers and tradespeople alike. Good knowledge of property repairs/maintenance or the trades industry IT competence (Microsoft Office, CRM). Organised, proactive, and able to work independently. Awareness of the geography of Edinburgh would be an advantage

What We Can Offer You

Competitive salary

- aligned with your experience and reviewed annually. Optional Workplace Pension. 28 days (inc public Holidays) / year.

Flexibility of work hours / days

:- within Mon - Sat, 8am to 6pm

Supportive team structure

- you'll work closely with a small, friendly team where your contribution is valued, and your voice is heard.

Professional growth opportunities

- as we continue to grow, you'll have the chance to expand your responsibilities, develop new skills, and progress within the company.

Tight-knit culture

- we pride ourselves on being approachable, collaborative, and supportive; you'll never feel like "just a number."

Variety in your role

- no two days are the same; you'll be solving problems, supporting tradespeople, and helping customers in different ways.

Training & development

- we'll invest in your knowledge of property maintenance and customer management so you can build confidence and expertise.

Stability

- join a well-established Edinburgh business with a trusted reputation in property maintenance.

Employment Basis

Permanent full-time or part-time (min 3 days; Wed, Thurs, Fri) We require this role to be entirely office based (Forth Street, EH1) Some work hours flexibility within, Mon to Fri, 8am to 6pm

Company Overview / About Us

We are a well-established (Est. 2004), growing, innovative company operating in the trades professional's and property maintenance arenas. Our commitment to excellence has positioned us as a trusted partner for tradespeople, property owners, property managers and tenants. Due to current and planned growth we are expanding our team. If you have relevant experience, enthusiasm, a desire to learn and can take the initiative daily then this is an opportunity for you.
Job Types: Full-time, Part-time, Permanent

Pay: 23,000.00-29,000.00 per year

Application question(s):

Please describe your knowledge / experience of the trades industry.
Language:

English (required)
Work Location: In person