Job Description

About The Role

The primary focus is to assist in managing theoperational day to day performance/standard as well and implementation &continuous review of strategy & processes across the services.





To assist in managing & overseeing the efficient& effective operation of the Security & Cleaning services within thecontract, maintaining agreed contractual specification standards, 'ServiceLevel Agreements' & 'Key Performance Indictors' To enhance the customerexperience & reputation of the client organisation & BN. Toensure team members are motivated, skilled, trained, supervised & supportedto deliver exceptional operational & customer service standards at alltimes whilst complying with all Client & Company policies, procedures,relevant regulations & legislation

Key

Accountabilities

To manage, direct, oversee, report, review & continually improve the following operationally elements, processes & procedures, ensuring professionalism & excellent standards at all times: Assist in delivery of short- & long-term project plans associated with the service provision & centre plans Attend, represent & actively take part in all required meetings including SLAs To respond to helpdesk//Bidvest Noonan department requests & resolve issues within the agreed SLA time frames To act as a role model & inspire the team Daily, weekly, monthly & periodic tasks undertaken by the frontline teams (Security, cleaning & carparks) Audits & regular inspections of all areas & services of the site including measurement & rectification of any issues & actions. Stock management including use, storage, ordering etc. Audits & regular inspections of all in scope machinery & equipment including rectification of any faults Incident & accidents including risk management, escalation, reporting & lessons learnt Fire & First aid including evacuation, monitoring, testing. HSQE including COSHH, manual handling & Risk Assessment and Assignment instructions. Completion of all necessary documentation. . Recruitment, selection & appointment of team members, Team, client & customer welfare Team rotas & related procedures for timekeeping, absences, holiday, sickness & payroll Induction, probation, training & development of team members. Team performance reviews including 121's, 'Mid Term' & 'End of Year' reviews, Hold regular team meetings & huddles HR processes including investigations, disciplinary, grievances, attendance & welfare, return to work etc. To ensure that the appearance of all team members is at the highest level at all times & PPE is worn as required To celebrate success where it is achieved & to manage underperformance or poor conduct if it arises minimising disruption to services or budgets Protection of all client, employee & company profits & assets etc. Feedback - Complaints, disputes & compliments Event management & activities including liaison with marketing & local council teams. Carpark services, including barrier & payment machines Innovation & initiatives including those raised by the team & subsequent sharing of ideas & best practice leading to improved practices

Skills & Experience required

Experience in a similar role & service offering Demonstrates Integrity, fairness, respect, honesty, passion, professionalism & a positive can do attitude Excellent interpersonal, communication & organisation skills Leads by example. A natural leader who has the ability to coach, develop & mentor their teams. Strong attention to detail. Responds positively to change, driving change through managing others The ability to develop robust relationships with team members, key clients & stakeholders The ability to listen & understand the needs of a client, company & team members & adapt the service offering accordingly Strong commercial & financial skills with experience in managing budgets & delivering targets Self-motivated & driven with the ability to work in pressurised commercial/retail & customer facing environments Balanced - understands the Importance of services which impact the client experience & drive commercial values Process driven with the ability to flex & continually improve in line with business requirements Takes ownership for the successes & failures & uses initiative to resolve operational challenges & meet goals Strong Health, Safety & Environmental skills. Follows the correct HSE procedures & challenges/corrects unsafe behaviour Good systems knowledge in basic IT applications such as Office, Outlook, Word, Excel, Power-point etc.

About Us

Bidvest Noonan is a team of 27,000 passionate and customer-focused people. We work together to deliver exceptional service and value to customers across the UK and Ireland. We recruit great people to deliver our services and we provide them with the resources, training, and direction they need to do their best work.



We always put people first. Our people are exceptional and go the extra mile to deliver outstanding services. We celebrate and recognise their successes at every opportunity. At Bidvest Noonan, we strive to make each person feel appreciated, engaged, and supported so that they can reach their potential, knowing it has a positive impact on our overall success.



Bidvest Noonan is highly committed to creating an inclusive environment where everyone can feel valued and respected. We are delighted to welcome applicants from our Armed Forces community and people from diverse backgrounds and identities.